Store Supervisor (SM Grand Central)

International Toy World, Inc.; Caloocan; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

International Toy World, Inc. is seeking a Store Operations Manager to drive sales, oversee daily store activities, and manage inventories across branches in Metro Manila. The role includes planning merchandising, leading staff, and ensuring policy compliance.

You will coordinate with HR and Merchandising teams to align with corporate objectives and ensure smooth operations during peak sale events.

Qualifications

• Associate or Bachelor's degree in related field.
• At least 3 years of supervisory experience in store operations, inventory, customer or sales management.

Responsibilities

• Ensure sales achievement through product assortment and store planning.
• Plan marketing strategies, merchandising, and manpower for events.
• Monitor branch performance and report on sales results.
• Enforce SOPs and company policies; implement sanctions for violations.
• Organize training for staff on policies and procedures.
• Ensure equipment and facilities are functioning; conduct store visits.
• Manage renovations and new store status with relevant teams.

Skills

Supervisory experience

Store operations

Inventory management

People management

Sales management

Education

Associate / Bachelor's degree

Job description

Key Accountabilities:

Sales Achievement Plan

• Ensure that sales plan of the branch/es is achieved through product assortment, marketing opportunities and completion of store plantilla.

• Direct on planning of marketing strategies, merchandise arrangement, manpower requirements and computation of sales plan during sale events.

• Monitor sales performance of the branch/es by coordinating with Store Managers.

• Prepare regular report on the sales performance of the branch/es.

Daily Operations

• Ensure standard operating procedures and compliance to Company policies are strictly implemented.

• Prepare and implement sanctions when Company policies and procedures are violated.

• Initiate review of standard operating procedures which can help the branch/es achieve its sales target.

• Organize orientation / training to store staffs to properly communicate and implement Company policies and procedures.

• Ensure that all equipment and facilities are working properly.

• Conduct regular store visit.

• Monitor status of renovation projects and new stores, if any.

Merchandise and Stock Management

• Monitor compliance of stores to the Company’s ageing policy, inventory management, merchandise assortment and category performance.

• Consolidate MTOs of stores and coordinate with the Merchandising team on the requirements.

• Coordinate with Central Warehouse for the training of Receiving Checkers/Stockman, vehicle maintenance, inventories and branch transfer of merchandise.

People Management

• Finalize with Store Head the manpower schedule per branch including vacation leave schedule, rest days, manpower for sales events and reliever for resigned employees.

• Coordinate with HR with regard to the concerns of employees regarding OT pay, government benefits and payroll adjustments.

• Ensure all incoming Store Managers and Supervisors undergo proper training.

• Identify employees who can be considered for promotions.

• Ensure that all vacancies of stores are filled up by HR.

Qualifications:

• Associate / Bachelor's Degree Holder

• With at least 3 years of supervisory experience in related field (Store Operations, Inventory Management, Customer Management, Sales Management)