Store Supervisor (SM Daet)

International Toy World, Inc.; Daet; On-site; PHP 180,000 - 240,000; Full time

Job summary

International Toy World, Inc. is seeking a Store Supervisor in Daet to support the Store Manager in daily operations, customer service, and staff management. You will lead on the sales floor, ensure accurate cash handling, and help drive store performance through effective supervision and process adherence.

The role focuses on achieving sales targets, maintaining brand standards, and coordinating with warehouse operations to ensure stock availability and service quality on the shop floor.

Qualifications

• Bachelor's or associate degree required.
• Minimum 2 years of supervisory experience in store operations, inventory management or sales management.

Responsibilities

• Meet and exceed sales goals and service standards.
• Create additional sales opportunities by promoting suitable items.
• Attend store meetings and trainings for skill development.
• Adhere to policies to achieve sales targets.
• Ensure high customer satisfaction on the selling floor.
• Follow cash handling policies and safety standards.
• Assist in maintaining brand image and housekeeping standards.
• Coordinate with Warehouse for stock activities and serving selling requirements.
• Organize staff schedules and motivate sales staff.

Skills

Leadership

Customer service

Sales skills

Team supervision

Education

Associate / Bachelor's Degree Holder

Job description

Responsible for assisting the Store Manager through effective administration of the department to achieve a smooth day-to-day operations and efficient customer service.

Sales Achievement Plan

• Meet and exceed the company’s sales goals and service standards on a consistent basis.

• Create additional sales opportunities by promoting and suggesting other appropriate items.

• Attend and participate in store meetings, company training sessions as required furthering the development of skills to meet the company’s objectives.

• Adhere to policies/standards to achieve the sales targets.

Customer Engagement

• Ensure high levels of customers’ satisfaction through excellent service.

• Spend most of his/her time on the selling floor meeting customers and assisting and managing staff.

Store Operations

• Consistently follow and abide by the company’s established registers and cash handling policies and procedures.

• Actively participate and support the company’s safety and security standards at all times.

• Assist in meeting the company’s brand image and housekeeping standards.

• Ensure promotions are accurate and in tune with company’s standards.

• Assist in the implementation of safety measures in consonance with corporate security standards for the safety and security of merchandise, customers and employees.

Merchandise and Stock Management

• Support and participate in the inventory management functions to include: receiving procedures, transfers, pricing procedures, product counts and physical inventories as required.

• Maintain inventory and ensure items are in stock.

• Assist Store Manager in coordinating with the Warehouse Supervisor to ensure that warehousing activities are conducted in line with standard procedures and facilitated based on selling requirements.

People Management

• Organize and distribute staff schedules.

• Help, drive, motivate, and encourage retail sales staff to achieve sales targets.

• Ensure that subordinates comply with company policies including but not limited to work uniform and grooming.

Qualifications

• Associate / Bachelor's Degree Holder

• With at least 2 years of supervisory experience in related field (Store Operations, Inventory Management, Customer Management, Sales Management)