Store Supervisor

Gastronova Hospitality Group Corp.; Philippines; On-site; PHP 335,000 - 513,000; Full time

Job summary

Gastronova Hospitality Group Corp in the Philippines is seeking a Store Supervisor to support the Maison Ladurée boutique operations and lead a team across shifts. The role emphasizes delivering luxury customer service, maintaining brand presentation, and achieving sales targets while ensuring food safety and operational excellence.

The ideal candidate will have at least 2 years of supervisory experience in F&B or hospitality, a related bachelor's degree, and strong leadership and organizational

Qualifications

• Bachelor's degree preferred in business, hospitality, food service, or tourism.
• Minimum 2 years of supervisory experience in F&B, restaurant, café, or hospitality.
• Strong leadership, coaching, and customer service skills.

Responsibilities

• Supervise boutique operations during assigned shifts to ensure smooth performance.
• Support Store Manager in achieving sales targets and KPIs.
• Deliver exceptional customer service and uphold luxury hospitality standards.
• Lead, coach, and motivate team members for productivity and service excellence.
• Assist in training and onboarding new employees with ongoing feedback.
• Monitor staffing, attendance, and shift assignments to maintain adequate coverage.
• Ensure compliance with food safety, sanitation, and health regulations.
• Maintain store cleanliness and brand-aligned visual merchandising.
• Handle customer concerns professionally and escalate complex issues as needed.
• Prepare daily reports, cash reconciliation, and shift documentation.

Skills

Leadership

Customer service

Communication

Team management

Problem solving

Education

Bachelor's degree (Business Administration / Hospitality Management / Food Service Management / Tourism)

Tools

Microsoft Office

Job description

Position Summary

The Store Supervisor supports the Store Manager in overseeing the daily operations of the Maison Ladurée boutique. This role ensures the delivery of exceptional customer service, efficient store operations, and compliance with company standards for food safety, product quality, and brand presentation. The Store Supervisor leads the team during assigned shifts, promotes operational excellence, and helps achieve sales and performance targets while maintaining Maison Ladurée's reputation for luxury hospitality.

2. Key Responsibilities

• Supervise the daily operations of the boutique during assigned shifts to ensure smooth and efficient store performance.

• Support the Store Manager in achieving sales targets, operational goals, and key performance indicators (KPIs).

• Deliver and promote exceptional customer service by maintaining Maison Ladurée's luxury hospitality standards.

• Lead, coach, and motivate team members to maintain high levels of productivity and service excellence.

• Assist in training and onboarding new employees while providing continuous coaching and performance feedback.

• Monitor employee attendance, scheduling, and shift assignments to ensure adequate staffing levels.

• Ensure compliance with company policies, operational procedures, food safety, sanitation, and health regulations.

• Monitor inventory levels, assist with stock replenishment, and help minimize product waste and inventory variances.

• Maintain store cleanliness, visual merchandising, and overall presentation in accordance with Maison Ladurée brand standards.

• Resolve customer concerns professionally and resolve complex issues to the Store Manager when necessary.

• Prepare daily operational reports, cash reconciliation, and shift documentation accurately.

• Assist in monitoring labor costs, operational expenses, and store productivity.

• Coordinate effectively with the kitchen, commissary, and corporate support teams to ensure seamless daily operations.

• Perform opening and closing procedures, including cash handling and security checks.

• Perform other duties assigned by the Store Manager.

3. Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Food Service Management, Tourism, or a related field is preferred.

• Minimum of 2 years of supervisory experience in the Food and Beverage, Restaurant, Café, or Hospitality industry.

• Experience leading frontline teams in a restaurant, café, or premium retail environment is preferred.

• Demonstrated ability to supervise daily store operations and achieve operational and customer service objectives.

• Strong leadership, coaching, and team management skills.

• Excellent customer service, communication, and interpersonal skills.

• Basic knowledge of inventory management, cash handling, sales reporting, and operational controls.

• Working knowledge of food safety, sanitation, and health regulations.

• Proficient in Microsoft Office applications

• Strong problem-solving, organizational, and time management skills.

• Ability to work in a fast-paced environment while maintaining attention to detail and operational excellence.

• Flexible to work weekends, holidays, and rotating shifts based on business requirements.