Restaurant Supervisor

Bigtime Empire Corporation; Pasig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Bigtime Empire Corporation in Pasig, Philippines, invites a motivated supervisor to oversee daily restaurant operations. You will ensure Food Quality, Service, and Cleanliness standards are met, and maintain smooth service flow during peak hours.

You will lead shifts, coach staff, manage customer service, and contribute to reporting and scheduling. This role requires 1–2 years of supervisory experience and strong leadership and communication skills.

Qualifications

• Bachelor’s degree preferred but not required.
• 1–2 years supervisory experience in restaurant or fast-paced F&B environment.
• Strong leadership and people management skills.
• Knowledge of basic P&L concepts, food cost, and inventory control.
• Able to work in a high-pressure, fast-paced setting.
• Willing to work shifting schedules, weekends and holidays.
• Strong communication and problem-solving skills.

Responsibilities

• Supervise day-to-day restaurant operations during assigned shifts.
• Ensure compliance with FSC standards and proper food handling.
• Monitor opening and closing procedures and cash handling.
• Maintain smooth service flow during peak hours and adjust staffing.
• Lead and coach team members; train new hires on standards.
• Handle customer feedback and service recovery; uphold brand image.
• Prepare shift reports, endorsements, and roster planning.

Skills

Leadership

People management

Customer service

Communication

Problem solving

Education

Bachelor’s degree in Hospitality/Business or related

Job description

Key Responsibilities

1. Operations Management

• Supervise day-to-day restaurant operations during assigned shifts.

• Ensure compliance with Food Quality, Service, and Cleanliness (FSC) standards.

• Monitor opening and closing procedures.

• Ensure proper food handling, sanitation, and safety compliance.

• Maintain smooth service flow during peak hours.

2. Sales & Profitability

• Support achievement of daily and monthly sales targets.

• Monitor food cost, wastage, and portion control.

• Assist in inventory management and stock level monitoring.

• Ensure proper cash handling and POS accuracy.

• Report variances and operational concerns to Restaurant Manager.

3. Team Leadership & Staff Supervision

• Lead and motivate team members during shifts.

• Assign tasks and monitor productivity.

• Enforce company policies and discipline standards.

• Conduct on-the-spot coaching and performance feedback.

• Train new hires on operational standards and customer service.

4. Customer Service & Service Recovery

• Ensure excellent customer experience at all times.

• Handle customer complaints and implement service recovery.

• Maintain professional store image and brand representation.

5. Administrative & Reporting

• Prepare shift reports and endorsements.

• Monitor attendance and manpower scheduling.

• Ensure compliance with company documentation and audit requirements.

Qualifications

• Bachelor’s degree in Hospitality, Business Management, or any related course (preferred but not required).

• At least 1–2 years supervisory experience in a restaurant or fast-paced F&B environment.

• Strong leadership and people management skills.

• Knowledge of basic P&L concepts, food cost, and inventory control.

• Able to work in a high-pressure, fast-paced setting.

• Willing to work shifting schedules, weekends, and holidays.

• Strong communication and problem-solving skills.