Store Manager

Gastronova Hospitality Group Corp.; Philippines; On-site; PHP 750,000 - 1,100,000; Full time

Job summary

Maison Ladurée Philippines is seeking a Store Manager to oversee the boutique's operations, drive sales, and uphold luxury service standards. You will lead and develop a high-performing team, ensure exceptional guest experiences, and maintain product quality and brand presentation in a fast-paced luxury environment.

The role requires at least three years as a Store Manager in Food & Beverage, a proven track record of achieving targets, strong leadership, and solid knowledge of food safety and

Qualifications

• 3 years minimum as Store Manager in F&B.
• Two most recent positions must both be Store Manager roles in reputable F&B establishments.
• Proven track record of managing store operations, achieving sales targets, and leading teams.
• Strong leadership, coaching, and people management skills.
• Excellent customer service and relationship management in premium retail or dining.
• Strong financial acumen: budgeting, sales analysis, inventory management, and cost control.
• Comprehensive knowledge of food safety, sanitation, and health regulations.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment with attention to detail and operational excellence.
• Proficiency in Microsoft Office applications.

Responsibilities

• Oversee daily boutique operations for smooth performance.
• Drive revenue by achieving KPI targets.
• Deliver luxury service and maintain brand standards.
• Recruit, train, coach, and develop store staff.
• Foster a positive, high-performing work environment.
• Prepare staff schedules and manage labor costs.
• Monitor inventory, coordinate stock replenishment, minimize waste.
• Ensure compliance with food safety and health regulations.
• Maintain visual merchandising and store presentation.
• Analyze sales reports and KPIs for continuous improvement.
• Handle customer concerns and service recovery professionally.
• Manage store budgets, expenses, cash handling, and controls.
• Collaborate with corporate to implement promotions.

Skills

Leadership

People management

Customer service

Budgeting

Sales analysis

Inventory management

Cost control

Food safety

Communication

Problem solving

Attention to detail

Operational excellence

Education

Bachelor's degree in Business Administration, Hospitality Management, Food Service Management, or related field

Tools

Microsoft Office

Job description

Position Summary

The Store Manager is responsible for overseeing the overall operations, profitability, and performance of the Maison Ladurée boutique. This role ensures that the store consistently delivers an exceptional luxury customer experience while maintaining the highest standards of product quality, food safety, brand presentation, and operational excellence. The Store Manager leads, develops, and motivates the store team to achieve sales targets, optimize operational efficiency, and uphold Maison Ladurée's reputation for elegance, hospitality, and premium service.

Key Responsibilities

• Oversee the daily operations of the boutique, ensuring smooth and efficient store performance.

• Drive sales growth by achieving revenue, profitability, and key performance indicator (KPI) targets.

• Deliver an exceptional customer experience by maintaining Maison Ladurée's luxury service standards.

• Recruit, train, coach, and develop store team members to maximize individual and team performance.

• Foster a positive, collaborative, and high-performing work environment through effective leadership and employee engagement.

• Prepare staff schedules and manage labor costs while ensuring adequate staffing levels.

• Monitor inventory levels, coordinate stock replenishment, and minimize product waste and shrinkage.

• Ensure compliance with food safety, sanitation, health, and company operational standards at all times.

• Maintain visual merchandising, store cleanliness, and presentation in accordance with Maison Ladurée brand guidelines.

• Analyze sales reports, customer feedback, and operational metrics to identify opportunities for continuous improvement.

• Handle customer concerns and service recovery professionally while maintaining the highest level of guest satisfaction.

• Manage store budgets, expenses, cash handling, and financial controls accurately.

• Collaborate with corporate departments to implement promotions, marketing initiatives, and operational programs.

• Ensure compliance with all company policies, procedures, and local regulatory requirements.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Food Service Management, or a related field is preferred.

• Minimum of 3 years of experience as a Store Manager in the Food and Beverage industry.

• The candidate's two most recent positions must both be Store Manager roles within reputable Food and Beverage establishments.

• Proven track record of successfully managing store operations, achieving sales targets, and leading high-performing teams.

• Strong leadership, coaching, and people management skills with the ability to motivate and develop employees.

• Excellent customer service and relationship management skills, preferably within a premium or luxury retail or dining environment.

• Strong financial acumen with experience in budgeting, sales analysis, inventory management, and cost control.

• Comprehensive knowledge of food safety, sanitation, and health regulations.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to work in a fast-paced environment while maintaining exceptional attention to detail and operational excellence.

• Proficient in Microsoft Office applications

• Flexible to work weekends, holidays, and rotating shifts based on business requirements.

Why Join Us?

At Maison Ladurée , we believe excellence begins with our people. Join Gastronova Hospitality Group and become part of the team dedicated to bringing the timeless elegance of French Luxury Hospitality to the Philippines. Grow your career in a culture that values professionalism, continues learning, collaboration, and the pursuit of excellence.