Store Supervisor

Konnet International Philippines, Inc.; Eastern Manila District; On-site; PHP 240,000 - 360,000; Full time

Job summary

Konnet International Philippines, Inc. is seeking a Store Supervisor to oversee day-to-day retail operations, drive sales, ensure excellent customer service, and manage inventory in a fast-paced environment.

You will support the Store Manager, coach staff, monitor KPIs, and ensure visual merchandising standards while adhering to company policies. A degree and 2–3 years in retail ops with supervisory experience are preferred.

Qualifications

• Bachelor’s degree preferred in business/retail
• 2–3 years in retail operations with at least 1 year in a supervisory role preferred
• Experience in FMCG/beauty/retail sectors is highly preferred
• Proven ability to support sales targets and monitor store performance
• Strong leadership, coaching, and interpersonal skills
• Excellent communication, customer service, and problem-solving abilities
• Knowledge of inventory management, visual merchandising, and retail KPIs
• Proficiency with MS Office and POS systems
• Ability to work in a fast-paced environment with multiple priorities
• Willingness to work a six-day workweek, rotating shifts, weekends and holidays

Responsibilities

• Supervise daily store operations to ensure efficiency and compliance with standards
• Support the Store Manager in achieving monthly and annual sales targets and KPIs
• Lead, guide, and motivate store personnel to deliver excellent customer service and meet sales objectives
• Monitor staff attendance, performance, productivity, and adherence to schedules
• Provide on-the-job coaching to improve performance and develop skills
• Address customer inquiries, concerns, and complaints promptly and professionally
• Monitor inventory levels and ensure proper stock handling to minimize losses
• Oversee receiving, replenishment, stock transfers, and stocktaking
• Ensure execution of visual merchandising standards and promotional campaigns
• Monitor store cleanliness, organization, and presentation per company standards

Skills

Leadership

Team supervision

Coaching

Interpersonal skills

Communication

Customer service

Problem-solving

Inventory management

Visual merchandising

Retail KPIs

Fast-paced environment

Education

Bachelor’s degree in Business Administration, Marketing, Retail Management, or related field

Tools

Microsoft Office

POS systems

Job description

About the role

The Store Supervisor is responsible for supervising the day-to-day operations of the retail store to ensure smooth store operations, achievement of sales targets, excellent customer service, and effective inventory management. The role supports the Store Manager in leading the store team, monitoring staff performance, maintaining visual merchandising standards, and ensuring compliance with company policies and operational procedures to drive sales growth and deliver a positive customer experience.

Key responsibilities

• Supervise daily store operations to ensure efficiency and compliance with company standards.

• Support the Store Manager in achieving monthly and annual sales targets, profitability goals, and key performance indicators (KPIs).

• Lead, guide, and motivate store personnel to deliver excellent customer service and achieve sales objectives.

• Monitor staff attendance, performance, productivity, and adherence to work schedules.

• Provide on-the-job coaching and support to team members to improve performance and develop their skills.

• Ensure a positive customer experience by addressing customer inquiries, concerns, and complaints promptly and professionally.

• Monitor inventory levels and ensure proper stock handling to minimize losses, damages, and discrepancies.

• Oversee receiving, replenishment, stock transfers, and stocktaking activities.

• Ensure proper execution of visual merchandising standards, product displays, and promotional campaigns.

• Monitor store cleanliness, organization, and overall presentation in accordance with company standards.

About you

• Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field is preferred.

• At least 2-3 years of experience in retail operations, with at least 1 year in a supervisory or team leadership role preferred.

• Experience in FMCG, beauty, personal care, pharmacy, supermarket, convenience store, or retail chain operations is highly preferred.

• Proven ability to support sales target achievement and monitor store performance.

• Strong leadership, team supervision, coaching, and interpersonal skills.

• Excellent communication, customer service, and problem-solving abilities.

• Knowledge of inventory management, visual merchandising, and retail KPIs.

• Proficiency in Microsoft Office applications and point-of-sale (POS) systems.

• Ability to work in a fast-paced retail environment while managing multiple priorities.

• Willingness to work a six-day workweek, rotating shifts, weekends, and holidays.

About us

Konnet International Philippines, Inc. operates as a technology and beauty retail company, providing software development, IT solutions, and digital innovation services to both local and international clients, helping businesses thrive in the digital era. Additionally, the company supports thousands of cosmetic and beauty brands with a portfolio of over 25,000 SKUs, distributing products through apps, e-commerce platforms, TikTok, and offline stores.