Store Manager: Lead Growth & Customer Experience

Konnet International Philippines, Inc.; Manila; On-site; PHP 400,000 - 800,000; Full time

Job summary

Konnet International Philippines Inc. is seeking a Store Manager to oversee daily store operations, drive sales, and lead a high-performing team. You will manage inventory, ensure customer satisfaction, and execute visual merchandising and promotions across locations.

The role requires a Bachelor's degree and 3–5 years in retail, with at least 2 years in a supervisory capacity. Flexibility for 6-day weeks and rotating shifts is expected.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Retail Management, or related field.
• 3–5 years in retail operations with 2 years in supervisory or managerial role.
• Experience in FMCG, beauty, personal care, pharmacy, supermarket, or retail chain operations preferred.
• Proven track record of achieving sales targets and managing store profitability.
• Strong leadership, coaching, and people management skills.
• Excellent communication, customer service, and problem-solving abilities.
• Knowledge of inventory management, merchandising, and retail KPIs.
• Proficient in Microsoft Office and POS systems.

Responsibilities

• Manage the overall daily operations of the retail store.
• Achieve monthly and annual sales, profitability, and KPI targets.
• Lead, coach, motivate, and develop store personnel to deliver outstanding customer service.
• Monitor staff performance and conduct regular coaching and performance evaluations.
• Ensure excellent customer experience and promptly resolve customer concerns.
• Maintain proper inventory levels and minimize stock losses through inventory control.
• Oversee receiving, replenishment, stock transfers, and stocktaking activities.
• Ensure compliance with policies, procedures, and health and safety standards.
• Execute visual merchandising standards and promotional campaigns.
• Prepare daily, weekly, and monthly sales and operational reports.

Skills

Leadership

Customer service

Communication

Problem-solving

People management

Education

Bachelor's degree in Business Administration/Marketing/Retail Management

Tools

Microsoft Office

POS systems

Job description

Konnet International Philippines Inc. is seeking a Store Manager to oversee daily store operations, drive sales, and lead a high-performing team. You will manage inventory, ensure customer satisfaction, and execute visual merchandising and promotions across locations.

The role requires a Bachelor's degree and 3–5 years in retail, with at least 2 years in a supervisory capacity. Flexibility for 6-day weeks and rotating shifts is expected.