Store Operations Lead — Drive Sales & Service

Konnet International Philippines, Inc.; Eastern Manila District; On-site; PHP 240,000 - 360,000; Full time

Job summary

Konnet International Philippines, Inc. is seeking a Store Supervisor to oversee day-to-day retail operations, drive sales, ensure excellent customer service, and manage inventory in a fast-paced environment.

You will support the Store Manager, coach staff, monitor KPIs, and ensure visual merchandising standards while adhering to company policies. A degree and 2–3 years in retail ops with supervisory experience are preferred.

Qualifications

• Bachelor’s degree preferred in business/retail
• 2–3 years in retail operations with at least 1 year in a supervisory role preferred
• Experience in FMCG/beauty/retail sectors is highly preferred
• Proven ability to support sales targets and monitor store performance
• Strong leadership, coaching, and interpersonal skills
• Excellent communication, customer service, and problem-solving abilities
• Knowledge of inventory management, visual merchandising, and retail KPIs
• Proficiency with MS Office and POS systems
• Ability to work in a fast-paced environment with multiple priorities
• Willingness to work a six-day workweek, rotating shifts, weekends and holidays

Responsibilities

• Supervise daily store operations to ensure efficiency and compliance with standards
• Support the Store Manager in achieving monthly and annual sales targets and KPIs
• Lead, guide, and motivate store personnel to deliver excellent customer service and meet sales objectives
• Monitor staff attendance, performance, productivity, and adherence to schedules
• Provide on-the-job coaching to improve performance and develop skills
• Address customer inquiries, concerns, and complaints promptly and professionally
• Monitor inventory levels and ensure proper stock handling to minimize losses
• Oversee receiving, replenishment, stock transfers, and stocktaking
• Ensure execution of visual merchandising standards and promotional campaigns
• Monitor store cleanliness, organization, and presentation per company standards

Skills

Leadership

Team supervision

Coaching

Interpersonal skills

Communication

Customer service

Problem-solving

Inventory management

Visual merchandising

Retail KPIs

Fast-paced environment

Education

Bachelor’s degree in Business Administration, Marketing, Retail Management, or related field

Tools

Microsoft Office

POS systems

Job description

Konnet International Philippines, Inc. is seeking a Store Supervisor to oversee day-to-day retail operations, drive sales, ensure excellent customer service, and manage inventory in a fast-paced environment.

You will support the Store Manager, coach staff, monitor KPIs, and ensure visual merchandising standards while adhering to company policies. A degree and 2–3 years in retail ops with supervisory experience are preferred.