Store Supervisor: Lead Sales & Service Excellence

Konnet International Philippines, Inc.; Mandaue; On-site; PHP 240,000 - 360,000; Full time

Job summary

Konnet International Philippines, Inc. is seeking a Store Supervisor to oversee daily store operations, ensuring smooth execution and achievement of sales targets.

You will support the Store Manager, monitor KPIs, and drive a high standard of customer service. As a leader, you will coach staff, manage schedules, supervise inventory and stock movements, and ensure visual merchandising and promotional campaigns are correctly implemented across the store, while maintaining store presentation and

Qualifications

• Bachelor's degree in Business Administration, Marketing, Retail Management, or related field preferred.
• 2–3 years of experience in retail operations, with at least 1 year in a supervisory role.
• Experience in FMCG, beauty or retail chain operations is highly preferred.
• Proven ability to support sales targets and monitor store performance.
• Strong leadership, coaching and interpersonal skills.
• Excellent communication, customer service and problem-solving abilities.
• Knowledge of inventory management, visual merchandising, and retail KPIs.
• Proficiency in MS Office and POS systems.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Willingness to work a six-day workweek, rotating shifts, weekends and holidays.

Responsibilities

• Supervise daily store operations to ensure efficiency and compliance with company standards.
• Support the Store Manager in achieving monthly and annual sales targets, profitability goals, and KPIs.
• Lead, guide, and motivate store personnel to deliver excellent customer service and achieve sales objectives.
• Monitor staff attendance, performance, productivity, and adherence to work schedules.
• Provide on-the-job coaching and support to team members to improve performance and develop their skills.
• Ensure a positive customer experience by addressing customer inquiries, concerns, and complaints promptly and professionally.
• Monitor inventory levels and ensure proper stock handling to minimize losses, damages, and discrepancies.
• Oversee receiving, replenishment, stock transfers, and stocktaking activities.
• Ensure proper execution of visual merchandising standards, product displays, and promotional campaigns.
• Monitor store cleanliness, organization, and overall presentation in accordance with company standards.

Education

Bachelor's degree in Business Administration, Marketing, Retail Management, or related field (preferred)

Tools

POS systems

MS Office

Job description

Konnet International Philippines, Inc. is seeking a Store Supervisor to oversee daily store operations, ensuring smooth execution and achievement of sales targets.

You will support the Store Manager, monitor KPIs, and drive a high standard of customer service. As a leader, you will coach staff, manage schedules, supervise inventory and stock movements, and ensure visual merchandising and promotional campaigns are correctly implemented across the store, while maintaining store presentation and