Retail Store Team Lead: Sales & Service

Konnet International Philippines, Inc.; Metro Manila; On-site; PHP 300,000 - 480,000; Full time

Job summary

Konnet International Philippines, Inc. is seeking a Store Supervisor to oversee daily retail operations, drive sales, and ensure excellent customer service across all touchpoints.

The role supports the Store Manager, coordinates a team, and ensures standards in inventory, merchandising, and store presentation. The ideal candidate has 2–3 years in retail operations with leadership experience, familiarity with FMCG or beauty channels, and strong communication and problem-solving skills.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 2–3 years in retail operations with supervisory experience preferred.
• Experience in FMCG/beauty/retail channels highly preferred.

Responsibilities

• Supervise daily store operations to ensure efficiency and compliance with standards.
• Support the Store Manager in achieving sales targets and KPIs.
• Lead and motivate staff to deliver excellent customer service.
• Monitor attendance, performance, and schedules.
• Provide on-the-job coaching and development for team members.
• Address customer inquiries and resolve complaints promptly and professionally.
• Oversee inventory, receiving, replenishment, and stocktaking.
• Ensure visual merchandising and promotional campaign execution.
• Maintain store cleanliness and organization per standards.

Skills

Leadership

Customer service

Inventory management

POS proficiency

Team supervision

Communication

Problem solving

Education

Bachelor's degree in Business Administration or related

Tools

MS Office

POS systems

Inventory management software

Job description

Konnet International Philippines, Inc. is seeking a Store Supervisor to oversee daily retail operations, drive sales, and ensure excellent customer service across all touchpoints.

The role supports the Store Manager, coordinates a team, and ensures standards in inventory, merchandising, and store presentation. The ideal candidate has 2–3 years in retail operations with leadership experience, familiarity with FMCG or beauty channels, and strong communication and problem-solving skills.