Store Supervisor

Pickup Coffee; Bulacan; In loco; PHP 335.000 - 513.000; Tempo pieno

Descrizione del lavoro

Pickup Coffee in the Philippines is seeking a Store Supervisor to oversee daily store operations, ensure customer satisfaction, and uphold brand standards across shifts.

You will coach Baristas, manage schedules, handle cashiering and stock, ensure safety and cleanliness, and support promotions and store events.

Competenze

• Minimum 1 year experience as a supervisor in a restaurant, coffee shop, or similar.
• Barista experience is a plus; food and beverage service certificate is advantageous.
• Willingness to work flexible and extended hours across multiple store locations.

Mansioni

• Oversees overall store operation to ensure a successful, efficient, and customer-centric environment.
• Supervises Baristas to maintain product quality and brand standards.
• Trains and coaches staff to ensure standards and timely service.
• Ensures welfare, safety, and security of employees and store operations.
• Manages staff schedules across shifts and store activities.
• Oversees cashiering, fund management, and sales reporting per policies.
• Maintains product knowledge and prepares beverages to standard.
• Maintains cleanliness, sanitation, and equipment functionality.
• Coordinates repairs, maintenance, and store upkeep to uphold brand standards.
• Supports marketing promotions and store events.

Conoscenze

Barista supervision

Customer service

POS proficiency

Team coaching

Inventory management

Data analysis

Analytical and problem solving

Formazione

1+ year experience as Supervisor in F&B

Strumenti

POS systems

Microsoft Excel

Google Sheets

Descrizione del lavoro

Operations

Store Supervisor

SEA OIL, SAN MIGUEL BULACAN |Full-time

About the role

Oversees the overall store operation to ensure a successful, efficient, and customer-centric store environment.

Supervises the performance of Baristas to ensure store integrity and compliance with company standards.

Provides guidance, coaching, and motivation to empower team members to achieve individual development and team goals.

Key Responsibilities:

• Identifies Barista performance challenges, provides assistance, coaches their performance, and monitors the progress of their skillset and capabilities for continuous improvement.
• Supervises Baristas to ensure all products are served with friendly, individualized customer service and educates customers about premium beverage and food items.
• Trains and oversees Baristas to ensure products are prepared according to approved standards and in a timely manner to meet customer demand.
• Ensures the welfare, safety, and security of employees, store locations, and overall store operations.
• Manages staff schedules to meet manpower requirements across various shifts and store activities.
• Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.
• Oversees cashiering and operational fund management, ensuring standard funds are available and bank deposits and sales reporting comply with company policies.
• Maintains product expertise and prepares coffee beverages according to approved standards and processes.
• Manages cleanliness, sanitation, food and beverage safety, equipment functionality, and supply availability for efficient store operations.
• Ensures the workspace and store are well-maintained and coordinates repairs, refurbishments, and maintenance to uphold brand standards.
• Implements company policies, procedures, protocols, and any updates introduced by the company.
• Facilitates incident investigations involving employees or store operations in coordination with the lessor.
• Administers employee-related reports and documents, including benefits, Daily Time Records, pay slips, and uniforms.
• Supports marketing promotions, store events, and educates staff on related activities.

Skills:

• Hands-on experience with professional coffee machines.
• Good listening and communication skills.
• Proficient in using POS machines.
• Attention to detail.
• In-depth knowledge of coffee.
• Customer-centric.
• Proficient with Microsoft Office tools such as Excel, Word, and Google Sheets etc.
• Strong organizational skills.
• Good mathematical skills.
• Time management skills
• Team collaboration
• Works with honesty and Integrity
• Data analysis
• Analytical and Problem-Solving Skills
• Conflict Resolution

Qualifications:

• At least one (1) year of experience as a Supervisor in a restaurant, coffee shop, or equivalent food and beverage establishment.
• Barista experience is a plus; a certificate in Food and Beverage Service is an advantage.
• Amenable to working flexible and extended operational hours as needed and overseeing different store locations.
• Able to structure and analyze qualitative and quantitative data to draw meaningful insights.

Job Type

Employee status : Full-time