Store Supervisor

Pickup Coffee; Baliwag; On-site; PHP 246,000 - 379,000; Full time

Job summary

Pickup Coffee is seeking a Store Supervisor in Bulacan to oversee daily store operations, coach Baristas, ensure quality service, and maintain brand standards. You will manage schedules, heighten customer experiences, and coordinate with team leaders to ensure efficient, compliant store performance.

The role requires leadership, strong communication, and hands-on coffee knowledge. Flexibility for extended hours and multi-branch oversight is expected.

Qualifications

• At least 1 year of experience as a Supervisor in restaurant/coffee shop or equivalent.
• Barista experience is a plus; certificate in Food and Beverage Service is advantageous.
• Amenable to working flexible and extended hours and overseeing multiple store locations.
• Able to structure and analyze qualitative and quantitative data to derive insights.
• Willing to be assigned to Bulacan branches.

Responsibilities

• Oversee overall store operation to ensure a successful, efficient, and customer-centric environment.
• Supervise Baristas to ensure store integrity and compliance with standards.
• Provide guidance, coaching, and motivation for team development and goals.
• Identify performance gaps, coach improvements, and monitor progress.
• Educate customers about premium beverages and food items with friendly service.
• Train Baristas to follow approved standards and timely preparation.
• Ensure welfare, safety, and security of employees and store locations.
• Manage staff schedules across shifts and store activities.
• Coordinate with Team Leaders to balance manpower and staff movements.
• Oversee cashiering and fund management, deposits, and sales reporting.
• Maintain product knowledge and prepare beverages to standards.
• Ensure cleanliness, sanitation, safety, equipment, and supply availability.
• Maintain store upkeep and coordinate repairs and maintenance.
• Implement company policies and updates, and assist with incident investigations.
• Prepare employee-related reports, including benefits, time records, pay slips, and uniforms.
• Support marketing promotions and store events, training staff on activities.

Skills

Coffee machines

Communication

POS proficiency

Attention to detail

Coffee knowledge

Customer-centric

MS Office

Organizational skills

Math skills

Time management

Team collaboration

Integrity

Data analysis

Problem-solving

Conflict resolution

Tools

POS systems

Job description

Operations

SHELL TANGOS BALIWAG, Bulacan | Full-time

Store Supervisor

About the role

Oversees the overall store operation to ensure a successful, efficient, and customer-centric store environment.

Supervises the performance of Baristas to ensure store integrity and compliance with company standards.

Provides guidance, coaching, and motivation to empower team members to achieve individual development and team goals.

Key Responsibilities:

• Identifies Barista performance challenges, provides assistance, coaches their performance, and monitors the progress of their skillset and capabilities for continuous improvement.
• Supervises Baristas to ensure all products are served with friendly, individualized customer service and educates customers about premium beverage and food items.
• Trains and oversees Baristas to ensure products are prepared according to approved standards and in a timely manner to meet customer demand.
• Ensures the welfare, safety, and security of employees, store locations, and overall store operations.
• Manages staff schedules to meet manpower requirements across various shifts and store activities.
• Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.
• Oversees cashiering and operational fund management, ensuring standard funds are available and bank deposits and sales reporting comply with company policies.
• Maintains product expertise and prepares coffee beverages according to approved standards and processes.
• Manages cleanliness, sanitation, food and beverage safety, equipment functionality, and supply availability for efficient store operations.
• Ensures the workspace and store are well-maintained and coordinates repairs, refurbishments, and maintenance to uphold brand standards.
• Implements company policies, procedures, protocols, and any updates introduced by the company.
• Facilitates incident investigations involving employees or store operations in coordination with the lessor.
• Administers employee-related reports and documents, including benefits, Daily Time Records, pay slips, and uniforms.
• Supports marketing promotions, store events, and educates staff on related activities.

Skills:

• Hands-on experience with professional coffee machines.
• Good listening and communication skills.
• Proficient in using POS machines.
• Attention to detail.
• In-depth knowledge of coffee.
• Customer-centric.
• Proficient with Microsoft Office tools such as Excel, Word, and Google Sheets etc.
• Strong organizational skills.
• Good mathematical skills.
• Time management skills
• Team collaboration
• Works with honesty and Integrity
• Data analysis
• Analytical and Problem-Solving Skills
• Conflict Resolution

Qualifications:

• At least one (1) year of experience as a Supervisor in a restaurant, coffee shop, or equivalent food and beverage establishment.
• Barista experience is a plus; a certificate in Food and Beverage Service is an advantage.
• Amenable to working flexible and extended operational hours as needed and overseeing different store locations.
• Able to structure and analyze qualitative and quantitative data to draw meaningful insights.
• Willing to be assigned to Bulacan branches.

Job Type

Employee status : Full-time