Store Supervisor

Pickup Coffee; Bacoor; On-site; PHP 279,000 - 391,000; Full time

Job summary

Pickup Coffee in the Philippines seeks a Store Supervisor to oversee daily store operations at Bacoor, Imus, Dasmariñas, and General Trias branches. You will coach baristas, manage schedules, and ensure service quality, safety, and compliance with company standards.

The role requires hands-on coffee knowledge, strong customer focus, and the ability to analyze data to improve performance and efficiency across shifts.

Qualifications

• At least 1 year of supervisor experience in a restaurant, coffee shop, or equivalent F&B establishment.
• Barista experience is a plus; F&B service certificate is advantageous.
• Willing to work flexible and extended hours and oversee multiple store locations.
• Able to structure and analyze qualitative and quantitative data for insights.
• Willing to be assigned to Bacoor, Imus, Dasmariñas and General Trias branches.

Responsibilities

• Oversees overall store operation to ensure a successful, efficient, and customer-centric environment.
• Supervises Baristas to ensure store integrity and compliance with standards.
• Trains and coaches Baristas to meet approved beverage and food preparation standards.
• Manages staff schedules to cover multiple shifts and locations.
• Ensures welfare, safety, and security of employees and store operations.
• Coordinates with Team Leaders to balance manpower and movements.
• Oversees cashiering and fund management in line with policies.
• Maintains product knowledge and prepares beverages per standards.
• Maintains cleanliness, sanitation, and equipment functionality.
• Ensures store facilities meet brand standards and coordinates maintenance.
• Implements company policies and updates
• Supports marketing promotions and store events, educating staff accordingly.

Skills

Coffee machines

Communication skills

POS proficiency

Coffee knowledge

Customer-centric

MS Office

Organizational skills

Mathematical skills

Team collaboration

Integrity

Data analysis

Analytical skills

Education

Food & Beverage Service certificate

Tools

POS systems

Job description

Oversees the overall store operation to ensure a successful, efficient, and customer-centric store environment.

Supervises the performance of Baristas to ensure store integrity and compliance with company standards.

Provides guidance, coaching, and motivation to empower team members to achieve individual development and team goals.

Key Responsibilities:

• Identifies Barista performance challenges, provides assistance, coaches their performance, and monitors the progress of their skillset and capabilities for continuous improvement.
• Supervises Baristas to ensure all products are served with friendly, individualized customer service and educates customers about premium beverage and food items.
• Trains and oversees Baristas to ensure products are prepared according to approved standards and in a timely manner to meet customer demand.
• Ensures the welfare, safety, and security of employees, store locations, and overall store operations.
• Manages staff schedules to meet manpower requirements across various shifts and store activities.
• Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.
• Oversees cashiering and operational fund management, ensuring standard funds are available and bank deposits and sales reporting comply with company policies.
• Maintains product expertise and prepares coffee beverages according to approved standards and processes.
• Manages cleanliness, sanitation, food and beverage safety, equipment functionality, and supply availability for efficient store operations.
• Ensures the workspace and store are well-maintained and coordinates repairs, refurbishments, and maintenance to uphold brand standards.
• Implements company policies, procedures, protocols, and any updates introduced by the company.
• Facilitates incident investigations involving employees or store operations in coordination with the lessor.
• Administers employee-related reports and documents, including benefits, Daily Time Records, pay slips, and uniforms.
• Supports marketing promotions, store events, and educates staff on related activities.

Skills:

• Hands-on experience with professional coffee machines.
• Good listening and communication skills.
• Proficient in using POS machines.
• In-depth knowledge of coffee.
• Customer-centric.
• Proficient with Microsoft Office tools such as Excel, Word, and Google Sheets etc.
• Strong organizational skills.
• Good mathematical skills.
• Team collaboration
• Works with honesty and Integrity
• Data analysis
• Analytical and Problem-Solving Skills

Qualifications:

• At least one (1) year of experience as a Supervisor in a restaurant, coffee shop, or equivalent food and beverage establishment.
• Barista experience is a plus; a certificate in Food and Beverage Service is an advantage.
• Amenable to working flexible and extended operational hours as needed and overseeing different store locations.
• Able to structure and analyze qualitative and quantitative data to draw meaningful insights.
• Willing to be assigned to Bacoor City, Imus City, Dasmariñas City, and General Trias City branches.

Job Type

Employee status : Full-time