Store Supervisor

Pickup Coffee; General Trias; On-site; PHP 223,000 - 357,000; Full time

Job summary

Pickup Coffee in General Trias, Cavite is seeking a Store Supervisor to oversee day-to-day store operations, drive efficiency, and maintain a customer-centric environment. You will supervise Baristas, provide coaching, and ensure compliance with company standards across all shifts.

You will manage staff schedules, monitor performance, train on beverage preparation, handle cashiering, and support promotions while upholding safety, cleanliness, and product quality.

Qualifications

• At least 1 year of experience as a Supervisor in a restaurant, coffee shop or similar F&B setup.
• Barista experience is a plus; a certificate in Food and Beverage Service is an advantage.
• Willing to work flexible and extended hours and oversee multiple store locations.
• Able to analyze qualitative and quantitative data to draw insights.

Responsibilities

• Oversee store operations to ensure a successful, efficient, and customer-centric environment.
• Supervise Baristas, coach performance, and monitor skill development.
• Train Baristas to meet approved standards and timely beverage preparation.
• Ensure welfare, safety, and security of employees and store assets.
• Manage staff schedules across shifts and locations.
• Coordinate with Team Leaders to balance manpower and movements.
• Oversee cashiering, funds, deposits, and sales reporting per policy.
• Maintain product knowledge and beverage preparation per standards.
• Ensure cleanliness, sanitation, and equipment functionality.
• Maintain store condition and coordinate repairs and maintenance.
• Enforce company policies and update staff on new procedures.
• Assist with incident investigations and staff reporting.
• Support marketing promotions and store events.

Skills

Coffee machines

Communication

POS proficiency

Coffee knowledge

Customer-centric

MS Office (Excel/Sheets)

Organizational skills

Team collaboration

Integrity

Data analysis

Education

Certificate in Food and Beverage Service

Tools

POS systems

Job description

About the role

Oversees the overall store operation to ensure a successful, efficient, and customer-centric store environment.

Supervises the performance of Baristas to ensure store integrity and compliance with company standards.

Provides guidance, coaching, and motivation to empower team members to achieve individual development and team goals.

Key Responsibilities:

• Identifies Barista performance challenges, provides assistance, coaches their performance, and monitors the progress of their skillset and capabilities for continuous improvement.
• Supervises Baristas to ensure all products are served with friendly, individualized customer service and educates customers about premium beverage and food items.
• Trains and oversees Baristas to ensure products are prepared according to approved standards and in a timely manner to meet customer demand.
• Ensures the welfare, safety, and security of employees, store locations, and overall store operations.
• Manages staff schedules to meet manpower requirements across various shifts and store activities.
• Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.
• Oversees cashiering and operational fund management, ensuring standard funds are available and bank deposits and sales reporting comply with company policies.
• Maintains product expertise and prepares coffee beverages according to approved standards and processes.
• Manages cleanliness, sanitation, food and beverage safety, equipment functionality, and supply availability for efficient store operations.
• Ensures the workspace and store are well-maintained and coordinates repairs, refurbishments, and maintenance to uphold brand standards.
• Implements company policies, procedures, protocols, and any updates introduced by the company.
• Facilitates incident investigations involving employees or store operations in coordination with the lessor.
• Administers employee-related reports and documents, including benefits, Daily Time Records, pay slips, and uniforms.
• Supports marketing promotions, store events, and educates staff on related activities.

Skills:

• Hands-on experience with professional coffee machines.
• Good listening and communication skills.
• Proficient in using POS machines.
• In-depth knowledge of coffee.
• Customer-centric.
• Proficient with Microsoft Office tools such as Excel, Word, and Google Sheets etc.
• Strong organizational skills.
• Good mathematical skills.
• Team collaboration
• Works with honesty and Integrity
• Data analysis
• Analytical and Problem-Solving Skills

Qualifications:

• At least one (1) year of experience as a Supervisor in a restaurant, coffee shop, or equivalent food and beverage establishment.
• Barista experience is a plus; a certificate in Food and Beverage Service is an advantage.
• Amenable to working flexible and extended operational hours as needed and overseeing different store locations.
• Able to structure and analyze qualitative and quantitative data to draw meaningful insights.
• Willing to be assigned to General Trias City, Imus City, Dasmariñas City, and Bacoor City branches.

Job Type

Employee status : Full-time