Store Supervisor

Pickup Coffee; Philippines; On-site; PHP 290,000 - 402,000; Full time

Job summary

Pickup Coffee is seeking a Store Supervisor to oversee daily store operations and coach Baristas toward excellent service and quality beverages. You will manage scheduling, ensure safety and cleanliness, and coordinate with leaders to meet brand standards across Caloocan, Quezon City, and Valenzuela branches.

The role requires at least 1 year in a supervisory position within F&B, with barista experience as a plus, and strong data analysis and communication skills.

Qualifications

• Minimum 1 year as a supervisor in F&B or cafe.
• Barista experience is a plus; cert in F&B service is advantageous.
• Able to work flexible hours and oversee multiple branches.
• Able to structure and analyze data to derive insights.

Responsibilities

• Oversees overall store operation to ensure a successful environment.
• Supervises Baristas to ensure friendly, professional service.
• Trains and coaches staff to meet approved standards and timing.
• Ensures welfare, safety, and security of employees and store.
• Manages staff schedules across shifts and locations.
• Maintains cleanliness, sanitation, and equipment functionality.

Skills

Coffee machine handling

Customer service

POS proficiency

Coffee knowledge

Customer-centric

Microsoft Office

Google Sheets

Organizational skills

Mathematical skills

Team collaboration

Honesty and integrity

Data analysis

Analytical thinking

Education

Food & Beverage Service certificate

Tools

POS machines

Microsoft Office

Google Sheets

Job description

SM GRAND CENTRAL , Caloocan City | Full-time

About the role

Oversees the overall store operation to ensure a successful, efficient, and customer-centric store environment.

Supervises the performance of Baristas to ensure store integrity and compliance with company standards.

Provides guidance, coaching, and motivation to empower team members to achieve individual development and team goals.

Key Responsibilities:

• Identifies Barista performance challenges, provides assistance, coaches their performance, and monitors the progress of their skillset and capabilities for continuous improvement.
• Supervises Baristas to ensure all products are served with friendly, individualized customer service and educates customers about premium beverage and food items.
• Trains and oversees Baristas to ensure products are prepared according to approved standards and in a timely manner to meet customer demand.
• Ensures the welfare, safety, and security of employees, store locations, and overall store operations.
• Manages staff schedules to meet manpower requirements across various shifts and store activities.
• Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.
• Oversees cashiering and operational fund management, ensuring standard funds are available and bank deposits and sales reporting comply with company policies.
• Maintains product expertise and prepares coffee beverages according to approved standards and processes.
• Manages cleanliness, sanitation, food and beverage safety, equipment functionality, and supply availability for efficient store operations.
• Ensures the workspace and store are well-maintained and coordinates repairs, refurbishments, and maintenance to uphold brand standards.
• Implements company policies, procedures, protocols, and any updates introduced by the company.
• Facilitates incident investigations involving employees or store operations in coordination with the lessor.
• Administers employee-related reports and documents, including benefits, Daily Time Records, pay slips, and uniforms.
• Supports marketing promotions, store events, and educates staff on related activities.

Skills:

• Hands-on experience with professional coffee machines.
• Good listening and communication skills.
• Proficient in using POS machines.
• In-depth knowledge of coffee.
• Customer-centric.
• Proficient with Microsoft Office tools such as Excel, Word, and Google Sheets etc.
• Strong organizational skills.
• Good mathematical skills.
• Team collaboration
• Works with honesty and Integrity
• Data analysis
• Analytical and Problem-Solving Skills

Qualifications:

• At least one (1) year of experience as a Supervisor in a restaurant, coffee shop, or equivalent food and beverage establishment.
• Barista experience is a plus; a certificate in Food and Beverage Service is an advantage.
• Amenable to working flexible and extended operational hours as needed and overseeing different store locations.
• Able to structure and analyze qualitative and quantitative data to draw meaningful insights.
• Willing to be assigned to Caloocan City, Quezon City, and Valenzuela City branches.

Job Type

Employee status : Full-time