Store Supervisor

Pickup Coffee; Quezon City; Vor Ort; PHP 279.000 - 469.000; Vollzeit

Zusammenfassung

Pickup Coffee operates in Quezon City and seeks a Store Supervisor to lead daily store activities, ensuring efficient operations and a customer-focused experience. The role involves supervising Baristas, coaching performance, and upholding brand standards across shifts.

The candidate will train staff in beverage preparation, cash handling, and compliance, while supporting promotions and event activities at Crossroad Park.

Qualifikationen

• At least 1 year of experience as a Supervisor in a restaurant, cafe, or similar F&B setting.
• Barista experience is a plus; F&B service certificate is an advantage.
• Able to work flexible hours and oversee multiple store locations.

Aufgaben

• Supervise Baristas to ensure friendly, personalized service and educate customers about products.
• Coach Baristas and monitor skill development for continuous improvement.
• Train staff to prepare beverages to approved standards and in a timely manner.
• Ensure welfare, safety, and security of employees and store operations.
• Manage staff schedules across shifts and locations, coordinating with team leaders.
• Oversee cash handling, deposits, and sales reporting per company policy.
• Maintain product knowledge and prepare beverages to standard processes.
• Ensure cleanliness, sanitation, equipment function, and supply availability.
• Keep store maintained and coordinate repairs/maintenance to brand standards.
• Implement company policies and updates; support promotions and events.

Kenntnisse

Barista supervision

Customer service

POS proficiency

Communication skills

Attention to detail

Coffee knowledge

Organization

Data analysis

Analytical thinking

Problem solving

Team collaboration

Integrity

Time management

Microsoft Office

Excel

Word

Google Sheets

Conflict resolution

Ausbildung

F&B Service certificate

Tools

POS machines

MS Excel

MS Word

Google Sheets

Jobbeschreibung

Operations

Store Supervisor

CROSSROAD PARK, QUEZON CITY | Full-time

About the role

Oversees the overall store operation to ensure a successful, efficient, and customer-centric store environment.

Supervises the performance of Baristas to ensure store integrity and compliance with company standards.

Provides guidance, coaching, and motivation to empower team members to achieve individual development and team goals.

Key Responsibilities:

• Identifies Barista performance challenges, provides assistance, coaches their performance, and monitors the progress of their skillset and capabilities for continuous improvement.
• Supervises Baristas to ensure all products are served with friendly, individualized customer service and educates customers about premium beverage and food items.
• Trains and oversees Baristas to ensure products are prepared according to approved standards and in a timely manner to meet customer demand.
• Ensures the welfare, safety, and security of employees, store locations, and overall store operations.
• Manages staff schedules to meet manpower requirements across various shifts and store activities.
• Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.
• Oversees cashiering and operational fund management, ensuring standard funds are available and bank deposits and sales reporting comply with company policies.
• Maintains product expertise and prepares coffee beverages according to approved standards and processes.
• Manages cleanliness, sanitation, food and beverage safety, equipment functionality, and supply availability for efficient store operations.
• Ensures the workspace and store are well-maintained and coordinates repairs, refurbishments, and maintenance to uphold brand standards.
• Implements company policies, procedures, protocols, and any updates introduced by the company.
• Facilitates incident investigations involving employees or store operations in coordination with the lessor.
• Administers employee-related reports and documents, including benefits, Daily Time Records, pay slips, and uniforms.
• Supports marketing promotions, store events, and educates staff on related activities.

Skills:

• Hands-on experience with professional coffee machines.
• Good listening and communication skills.
• Proficient in using POS machines.
• Attention to detail.
• In-depth knowledge of coffee.
• Customer-centric.
• Proficient with Microsoft Office tools such as Excel, Word, and Google Sheets etc.
• Strong organizational skills.
• Good mathematical skills.
• Time management skills
• Team collaboration
• Works with honesty and Integrity
• Data analysis
• Analytical and Problem-Solving Skills
• Conflict Resolution

Qualifications:

• At least one (1) year of experience as a Supervisor in a restaurant, coffee shop, or equivalent food and beverage establishment.
• Barista experience is a plus; a certificate in Food and Beverage Service is an advantage.
• Amenable to working flexible and extended operational hours as needed and overseeing different store locations.
• Able to structure and analyze qualitative and quantitative data to draw meaningful insights.
• Willing to be assigned to Mandaluyong City branches.

Job Type

Employee status : Full-time