Store Operations Leader: Drive Sales, Quality & Team Performance

Mamita's Lasagna; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Mamita's Lasagna in the Philippines seeks a Store Supervisor to own the daily performance, profitability, and execution standards of one store. This hands-on role focuses on achieving sales targets, maintaining food quality, and leading the team on the shop floor.

You will run the store like your own business unit, ensure opening-to-closing readiness, enforce SOPs, manage inventory, and coach staff to deliver fast, friendly service. On-site work is required, including weekends and holidays.

Qualifications

• 3–5 years experience in F&B or retail operations
• Minimum 1–2 years supervisory or store management experience
• Strong understanding of kitchen + front-of-house operations
• Basic to intermediate knowledge of P&L management (sales, cost, labor, wastage)
• Proven ability to lead teams and enforce discipline
• Strong communication skills (English & Tagalog)
• Highly organized, structured thinker, execution-focused
• Willing to work on-site, weekends, holidays, and peak hours

Responsibilities

• Achieve daily, weekly, and monthly sales targets
• Monitor store performance and act on shortfalls
• Drive upselling, speed of service, and conversion
• Protect profitability through control of wastage and labor efficiency
• Understand and manage basic P&L drivers (sales, cost, labor, wastage)
• Ensure smooth store opening, mid-shift, and closing execution
• Enforce strict compliance with SOPs, service flow, and operational standards
• Maintain full readiness of store (equipment, stock, staff)
• Conduct daily walkthroughs and real-time corrections
• Ensure every product meets brand quality standards
• Coordinate closely with kitchen for consistency
• Address deviations in food quality promptly
• Lead, supervise, and develop Store Supervisors and frontline staff
• Ensure proper staffing levels and shift discipline
• Provide coaching, feedback, and performance correction
• Build a culture of urgency, respect, and execution
• Ensure fast, accurate, and consistent service delivery
• Handle escalated customer complaints with same-day resolution
• Identify recurring service issues and root causes
• Drive customer satisfaction through execution discipline
• Monitor inventory usage and wastage
• Ensure FIFO and proper stock handling
• Prevent losses due to overproduction or spoilage
• Assist in basic ordering and stock forecasting
• Submit accurate daily/weekly performance reports
• Escalate issues with clear action plans
• Maintain transparency with Branch/Operations Manager

Skills

Store operations leadership

Sales target achievement

Team supervision & coaching

Food quality & service standards

P&L basics (cost, wastage, labor)

English & Tagalog communication

On-site, weekend availability

Job description

Mamita's Lasagna in the Philippines seeks a Store Supervisor to own the daily performance, profitability, and execution standards of one store. This hands-on role focuses on achieving sales targets, maintaining food quality, and leading the team on the shop floor.

You will run the store like your own business unit, ensure opening-to-closing readiness, enforce SOPs, manage inventory, and coach staff to deliver fast, friendly service. On-site work is required, including weekends and holidays.