Store Manager - Beanhound Cafe (NCR)

Viva International Food & Restaurants, Inc.; Metro Manila; On-site; PHP 391,000 - 725,000; Full time

Job summary

Viva International Food & Restaurants, Inc. is seeking a Store Manager to ensure top-tier customer service and enforce cleanliness standards across premium outlets in Metro Manila.

You will lead staff development, oversee cost control, and coordinate sales-building programs with the Operations Manager. The ideal candidate has a four-year degree, strong communication skills, and at least three years in a similar role within upscale coffee shops or casual fine dining.

Qualifications

• Graduate of any four-year course.
• Excellent communication and interpersonal skills.
• Ability to interview, hire and train staff.
• Knowledge of People Management and training processes.
• Willing to work long hours and in multiple sites.

Responsibilities

• Ensures Customer Satisfaction and implements quality service standards.
• Oversees store sales-building activities and marketing trend analysis.
• Manages employee relations, performance appraisals, and staff development.
• Controls labor and store costs, inventories supplies, and reviews weekly performance.
• Prepares schedules, payroll validation, and sales reports.
• Trains new hires and ensures discipline and attendance.
• Performs other duties assigned by supervisor.
• Responds to customer feedback and enforces cleanliness standards.

Skills

Excellent communication skills

Interview and hire staff

Train staff

People management

Education

Four-year degree

Job description

Job Responsibilities:

A. Ensures Customer Satisfaction

• Executes Quality Service and Cleanliness Standards of the Store.

• Ensures an environment of Customer Awareness by supervisors and staff; monitors Customer Feedback; follows up complaints and takes corrective actions to ensure Customer Satisfaction.

B. Oversees the Implementation of Sales Building Activities of the Store

• Recommends, coordinates and assists in the implementation of Sales Building Programs with the Operations Manager.

• Conducts analysis and evaluation of current marketing trends and program results.

C. Manages Employee Relations and Productivity

• Assists in the selection of new personnel; recommends promotions and oversees execution of training and development of the personnel in his/her Store.

• Coaches employees to ensure their understanding of Company Quality Service and Cleanliness standards.

• Ensures timely completion of performance appraisals within the restaurant according to guidelines; conducts formal performance appraisals of supervisors and validates the performance of staff members accomplished by the supervisors.

• Maintains positive employee relations by promoting Teamwork and administering fair feedback and communication system within the restaurant.

D. Manages Financial Resources

• Monitors Sales, Labor Cost and other controllable costs by identifying deviations from desired/ planned results.

• Manages inventory of all supplies issued to his department.

• Controls restaurant expenses according to plan/ budget; reviews store performance on weekly basis; conducts business reviews on periodic basis and makes recommendations accordingly

• Develops and executes corrective action plan on identified cost deviations from any of the above.

E. Performs and Completes Necessary Reports and Administrative Requirements on Time

• Staff Schedules

• Validates Payroll Computation

• Validates Tip Computation

• Operations Sales Report

• Periodic Reports

• Other reports required by his/her superior

F. Assumes Command Responsibility for the Disciplines, Attendance and Job Performance of all Personnel under Him/Her.

G. Trains New Hires (Supervisors/ Staff)

H. Performs Other Related Duties and Functions Assigned by his/her Superior

Job Specifications:

• Male or Female with pleasing personality
• Graduate of any four (4) year course
• With at least three (3) years working experience in the same position preferably in High-end Coffee Shops and/or Casual Fine Dining Restaurant
• Knowledgeable in Profit & Loss Report, Food Cost Management, Local Store Marketing and People Management
• Ability to Interview, Hire and Train staff
• With Excellent Communication Skills
• Can work long hours
• Willing to be assigned in BGC, Taguig / Robinsons Magnolia / SM Baguio
• Available to start anytime