Store Manager

Coffee Daily Corporation; Quezon City; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Paid overtime

Night differential

Govt benefits

Service incentive leave

Career growth

Employee discounts

Job summary

Coffee Daily Corporation is seeking a Cafe Manager to oversee daily branch operations, ensure top-notch service, and drive sales. You will manage staff, uphold product quality, and ensure SOP compliance while controlling costs and maintaining accurate records.

The role requires 2+ years in cafe/retail mgmt, strong leadership, and excellent communication skills; weekend shifts and flexible hours are expected.

Qualifications

• Bachelor's degree is preferred but not required.
• At least 2 years of experience in café, restaurant, or retail management.
• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Knowledge of inventory management, cash handling, and sales reporting.
• Proficient in Microsoft Office or Google Workspace.
• Willing to work on weekends, holidays, and shifting schedules.

Responsibilities

• Oversee daily cafe operations, ensure quality and service standards.
• Lead and train branch staff, conduct briefings, monitor performance.
• Maintain inventory accuracy and cost controls; coordinate with suppliers.
• Manage cash handling, POS processes, and daily sales reporting.
• Ensure compliance with SOPs, policies, and regulations.
• Prepare routine reports and support admin and scheduling tasks.

Skills

Leadership

People management

Communication

Problem solving

Inventory management

Cash handling

Sales reporting

Office tools

Weekend shifts

Education

Bachelor's degree preferred

Tools

Microsoft Office

Google Workspace

Job description

On-site - Quezon City 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Employee Discount

Professional Development

Job Training

Position Summary

The Cafe Manager is responsible for overseeing the daily operations of the branch, ensuring excellent customer service, maintaining product quality, achieving sales targets, managing employees, and ensuring compliance with all Coffee Daily policies and Standard Operating Procedures (SOPs).

Key Responsibilities

1. Operations Management

• Maintain Coffee Daily's quality standards for all beverages, food, and customer service.
• Monitor opening and closing procedures.
• Ensure cleanliness, sanitation, and food safety standards are consistently followed.
• Ensure equipment is properly maintained and report any maintenance concerns immediately.
• Supervise, coach, and motivate all branch employees.
• Conduct daily team briefings.
• Monitor employee attendance, punctuality, grooming, and performance.
• Train new employees according to Coffee Daily standards.
• Implement corrective actions when necessary while maintaining professionalism.

3. Customer Service

• Ensure every customer receives excellent service.
• Resolve customer concerns promptly and professionally.
• Maintain a welcoming and positive store environment.
• Handle customer complaints and elevate major concerns when necessary.
• Drive branch sales and achieve monthly targets.
• Monitor average transaction value and suggest ways to increase sales.
• Recommend promotions and local marketing initiatives.
• Minimize wastage and operational costs.

5. Inventory & Cost Control

• Monitor daily inventory levels.
• Ensure accurate stock receiving and storage.
• Conduct regular inventory counts.
• Prevent losses due to spoilage, theft, or operational errors.
• Coordinate with the commissary regarding stock requirements.

6. Cash Management

• Ensure accurate cash handling and POS transactions.
• Verify daily sales reports and cash counts.
• Prepare daily deposits and required financial reports.

7. Compliance

• Enforce all Coffee Daily SOPs, company policies, and food safety regulations.
• Ensure compliance with DOLE and other applicable labor regulations.
• Maintain complete and organized branch documentation.

8. Administrative Duties

• Prepare daily, weekly, and monthly operational reports.
• Monitor employee schedules and manpower requirements.
• Submit incident reports, maintenance requests, inventory reports, and performance evaluations on time.

Qualifications

• Bachelor's degree is preferred but not required.
• At least 2 years of experience in café, restaurant, or retail management.
• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Knowledge of inventory management, cash handling, and sales reporting.
• Proficient in Microsoft Office or Google Workspace.
• Willing to work on weekends, holidays, and shifting schedules.

Core Competencies

• Leadership
• Accountability
• Decision-Making
• Team Development
• Time Management
• Problem Solving
• Attention to Detail
• Integrity

Key Performance Indicators (KPIs)

• Labor cost management
• Inventory accuracy
• Food safety compliance
• Employee attendance and retention
• Store cleanliness audit results
• On-time submission of reports

Working Conditions & Benefits

• Paid overtime (when applicable)
• Night differential (when applicable)
• Government-mandated benefits
• Service incentive leave (as provided by law/company policy)
• Career growth and development opportunities
• Employee discounts (subject to company policy)

Excellent Communication Skills Strong Work Ethic Services Inventory Management Teamwork Sales Management Analytical Skills Attention to Detail Customer Management Problem Solver