F&B Store Manager

Smash Foods Inc.; Mandaluyong; On-site; PHP 334,800 - 558,000; Full time

Job summary

A food and beverage company located in Mandaluyong is seeking a Store Supervisor with significant experience in the coffee and beverages sector. The ideal candidate should possess leadership abilities to manage a team, ensure high levels of customer service, and handle inventory control efficiently. Applicants are required to have at least a Bachelor's degree and relevant supervisory experience. Strong communication and organizational skills are vital to excel in this role.

Qualifications

• At least 3 years of working experience in the coffee and beverages industry.
• Minimum 2 years of supervisory experience is required.

Responsibilities

• Supervise performance of store and rank and file positions.
• Visit stores for monitoring and inventory control.
• Ensures compliance with cash handling procedures.
• Conduct daily briefings and evaluate performance.

Skills

Leadership and team management

Communication

Customer service

Inventory and operational skills

Problem-solving and decision-making

Organizational and time management

Education

Bachelor's Degree in Food & Beverage Services Management

Job description

On-site - Mandaluyong 3-5 Yrs Exp Bachelor Full-time

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Job Description

Responsibilities

• Responsible for the supervision of the performance of store and of all rank and file positions
• Visit stores for monitoring
• Responsible for inventory control, safety and loss prevention in order to promote sales and meet profit goals
• Mediate as necessary when there are customer's complaints or concerns that need immediate solutions.
• Ensures the highest level of customer service at all times
• Checks schedules of rank and file employees to maximize their utilization
• Coordinates regularly with the Operations Manager for any changes/improvements in the store.
• Monitors equipment daily and calibrates it as needed during store operations. Reports equipment malfunction and prepares job order requisition. Plans preventive maintenance of equipment.
• Monitors spoilages and breakages. Accomplishes and ensures accuracy of product inventory count.
• Upholds and monitors compliance of cash handling procedures and cashiering guidelines.
• Ensures that products’ processes and standards are being followed.
• Supervises operations to ensure that the preparation, storage, food safety and sanitation standards are adhered to.
• Supervises operations to ensure service standards are followed.
• Implements prescribed safety and security measures during opening shift operations and closing of the store.
• Recommends resolutions to operational concerns/issues at hand with approval from proper authorities.
• Endorses store concerns to operations manager and management properly. Sends required reports and updates to respective superiors
• Conducts daily briefing to clarify expectations for the operations Plans and implements job delegations based on documented job description.
• Conducts and coordinate with operations manager for the regular performance evaluation of subordinates based on set targets within prescribed period

Job Requirements

• Candidate must possess at least a Bachelor's/College Degree in Food & Beverage Services Management or equivalent.
• At least 3 year(s) of working experience in the coffee and beverages industry is required for this position.
• At least 2 year(s) of supervisory experience is required for this position

Key skills and abilities

Leadership and team management: The ability to motivate, direct, and develop a team is essential

Communication: Excellent verbal and written communication skills are needed for staff, customers, and management.

Customer service: A strong customer-oriented mindset with problem-solving and de-escalation skills is crucial.

Inventory and operational skills: Proficiency in inventory management, point-of-sale (POS) systems, and other basic business processes is required.

Problem-solving and decision-making: The ability to handle pressure and make sound decisions is necessary for a fast-paced environment.

Organizational and time management: A manager must be able to multitask, prioritize tasks, and manage time effectively.