Store Supervisors- QUEZON CITY

STARBREAKER CORP; Philippines; On-site; PHP 391,000 - 558,000; Full time

Job summary

STARBREAKER CORP is hiring a Store Supervisor in Quezon City to lead a team of baristas and ensure top service standards.

You will coach staff, manage schedules, assist with cashiering, and uphold safety, cleanliness, and brand standards across the store. The role requires 3+ years in supervision in food and beverage, and a barista certificate is a plus. You will work flexible hours and coordinate with team leaders to balance manpower and meet demand.

Qualifications

• Minimum 3 years of supervisory experience in a restaurant, coffee shop, or food & beverage setting.
• Barista certification is a plus and preferred.
• Willing to work flexible hours and oversee multiple stores.
• Able to organize data and derive insights.

Responsibilities

• Identifies performance challenges and coaches Baristas for continuous improvement.
• Supervises service with friendly, personalized customer attention and educates on items.
• Trains Baristas to prepare products per approved recipes promptly.
• Ensures welfare, safety, and security of employees and store operations.
• Manages staff schedules to cover shifts and activities.
• Coordinates with Team Leaders to balance manpower.
• Oversees cashiering and fund management with timely deposits and reporting.
• Maintains product knowledge and coffee preparation according to standards.
• Maintains cleanliness and safety of store and equipment.
• Keeps workspace clean and coordinates repairs and maintenance.
• Implements company policies and procedures.
• Facilitates incident investigations involving staff or store conditions.
• Manages reporting on timekeeping, pay slips, uniforms.
• Supports marketing promotions and staff education.

Skills

Supervisory experience

Barista experience

Coaching and training

Staff scheduling

Customer service

Education

Certificate in Food & Beverage Service

Tools

POS system

Cash handling

Job description

1. SPECIFIC DUTIES AND RESPONSIBILITIES

• 1.1. Identifies Barista performance challenges, provides assistance, coaches their performance, monitors the progress of skillset, and capability for continuous improvement on the job.
• 1.2. Supervises Barista to ensure that serving of all products is with friendly, individualized attention towards each customer. Educates customers about all/premium beverage and food items.
• 1.3. Trains and oversees Baristas and ensures that products are prepared by them according to the approved made and processed in a timely manner to meet the speed and demand of the market and or customers.
• 1.4. Ensures welfare, safety, and security of employees, location, and store operation in general.
• 1.5. Manages staff schedules to meet the required manpower in various shifts and activities of his assigned store/s.
• 1.6. Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.
• 1.7. Oversees cashiering and operational fund management; ensures that standard fund/amount is available in a timely manner. Administers bank deposits and sales reporting according to policies and procedures.
• 1.8. Maintains product expertise and prepares coffee mixture according to the approved made and process.
• 1.9. Manages and implements cleanliness, sanitation, and overall food and beverage safety, functioning equipment, and supplies available for efficient operation of the store.
• 1.10. Keeps workspace, and cart/store in its best condition. Coordinates all necessary repairs, refurbishing, and or maintenance jobs to ensure the overall look, and store/brand are according to approved identity.
• 1.11. Implements company policies, procedures, and protocols and any others that the company may introduce or revise from time to time.
• 1.12. Facilitates incident investigations involving employees or the general condition of the store, and its operation in relation with the lessor.
• 1.13. Administers the reporting requirements on employee benefits or Timekeeping related documents - Daily Time Records, pay slips, uniforms, etc.
• 1.14. Aids marketing promotions or store events and educate his staff accordingly.

2. MINIMUM REQUIREMENTS

• 2.1. With at least three (1) years actual experience as a supervisor in a restaurant, coffee shop, or equivalent experience in the food and beverage industry.
• 2.2. Barista a plus, with an equivalent certificate course in food and beverage service, an advantage.
• 2.4. Amenable to working on flexible operational, extended hours – as needed, and overseeing different stores/locations.
• 2.5. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it.
• 2.6. Willing to be assigned in QUEZON CITY branches