Store Supervisor- GMALL DIGOS

STARBREAKER CORP; Davao City; On-site; PHP 279,000 - 446,000; Full time

Job summary

STARBREAKER CORP is seeking a Store Supervisor to lead baristas and ensure quality service across the store network. The role focuses on coaching staff, maintaining product standards, and managing schedules to meet demand.

Applicants should have 3+ years in supervision within the food and beverage sector, plus a barista background is a plus. The position is based in Davao City with on-site duties and flexible hours.

Qualifications

• At least 3 years of supervisory experience in a restaurant, coffee shop, or F&B environment.
• Barista experience is a plus with a relevant certificate.
• Willingness to work flexible hours and oversee multiple stores/locations.
• Ability to structure and interpret qualitative/quantitative data to draw insights.

Responsibilities

• Identifies performance challenges and coaches staff for continuous improvement.
• Supervises service with friendly, personalized attention and educates customers on products.
• Trains Baristas to prepare products per approved methods and meet demand.
• Ensures welfare, safety, and security of employees, store, and operation.
• Manages staff schedules to cover shifts and activities across locations.
• Cooperates with Team Leaders to balance schedules and staff movements.
• Oversees cashiering and fund management; handles deposits and sales reporting per policy.
• Maintains product knowledge and prepares beverages per standards.
• Maintains cleanliness, sanitation, and food safety; ensures equipment readiness.
• Keeps workspace and carts in good condition; coordinates repairs/maintenance.
• Implements company policies and revised procedures.
• Facilitates investigations related to store operations and employees.
• Manages reporting on timekeeping and staff-related documents (pay slips, uniforms).
• Supports marketing promotions or store events and trains staff accordingly.

Skills

Supervisory experience

Barista (plus)

Flexible hours

Data interpretation

Education

Certificate in Food & Beverage Service

Tools

Cash handling

Job description

1. SPECIFIC DUTIES AND RESPONSIBILITIES

1.1. Identifies Barista performance challenges, provides assistance, coaches their performance, monitors the progress of skillset, and capability for continuous improvement on the job.

1.2. Supervises Barista to ensure that serving of all products is with friendly, individualized attention towards each customer. Educates customers about all/premium beverage and food items.

1.3. Trains and oversees Baristas and ensures that products are prepared by them according to the approved made and processed in a timely manner to meet the speed and demand of the market and or customers.

1.4. Ensures welfare, safety, and security of employees, location, and store operation in general.

1.5. Manages staff schedules to meet the required manpower in various shifts and activities of his assigned store/s.

1.6. Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.

1.7. Oversees cashiering and operational fund management; ensures that standard fund/amount is available in a timely manner. Administers bank deposits and sales reporting according to policies and procedures.

1.8. Maintains product expertise and prepares coffee mixture according to the approved made and process.

1.9. Manages and implements cleanliness, sanitation, and overall food and beverage safety, functioning equipment, and supplies available for efficient operation of the store.

1.10. Keeps workspace, and cart/store in its best condition. Coordinates all necessary repairs, refurbishing, and or maintenance jobs to ensure the overall look, and store/brand are according to approved identity.

1.11. Implements company policies, procedures, and protocols and any others that the company may introduce or revise from time to time.

1.12. Facilitates incident investigations involving employees or the general condition of the store, and its operation in relation with the lessor.

1.13. Administers the reporting requirements on employee benefits or Timekeeping related documents - Daily Time Records, pay slips, uniforms, etc.

1.14. Aids marketing promotions or store events and educate his staff accordingly.

2. MINIMUM REQUIREMENTS

2.1. With at least three (1) years actual experience as a supervisor in a restaurant, coffee shop, or equivalent experience in the food and beverage industry.

2.2. Barista a plus, with an equivalent certificate course in food and beverage service, an advantage.

2.4. Amenable to working on flexible operational, extended hours – as needed, and overseeing different stores/locations.

2.5. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it.

2.6. Willing to be assigned in Digos branch