Store Manager

INGCOPH TRADERS Inc.; Bacoor; Vor Ort; PHP 300.000 - 420.000; Vollzeit

Zusammenfassung

INGCOPH TRADERS Inc. is seeking an Officer in Charge to oversee daily retail operations in a power tools store in Cavite. You will lead the store team, ensure policy execution, and support sales while maintaining a safe, organized environment.

The role requires product expertise, operational oversight, and the ability to deliver a positive customer experience across shifts. Strong leadership and communication skills are essential for success.

Qualifikationen

• Proven leadership experience in supervising retail teams.
• Knowledge of power tools and related equipment.
• Experience in retail operations, customer service, sales, inventory management.
• Ability to resolve customer concerns and manage complex transactions.
• Strong organizational skills with attention to stock, cash, and reports.
• Ability to coach team members and delegate tasks during busy shifts.
• Commitment to workplace safety and store policies.
• Willingness to support other branches as needed.

Aufgaben

• Supervise store operations and team members during shifts.
• Monitor performance, delegate tasks, and provide on-the-spot coaching.
• Ensure consistent application of policies, safety protocols, and procedures.
• Provide expert customer service, including escalated concerns.
• Oversee inventory levels, restocking, and merchandising standards.
• Maintain store cleanliness, safety, and high-risk area management.
• Support daily financial operations including cash handling and reports.
• Drive store sales through upselling and customer engagement.

Kenntnisse

Leadership

Power tools

Retail operations

Customer service

Inventory management

Upselling

Safety compliance

Coaching & delegation

Communication

Jobbeschreibung

About the role

The Officer in Charge (OIC) oversees daily retail operations in a power tools and related equipment store. This role leads the store team, ensures consistent execution of company policies and customer service standards, supports sales performance, and maintains a safe, organised, and fully stocked environment. The OIC also serves as a product expert, provides operational oversight, and helps deliver a positive customer experience.

Key responsibilities

• Supervise store operations and team members during assigned shifts.

• Monitor employee performance, delegate tasks, and provide on-the-spot coaching or support as needed.

• Ensure consistent application of company policies, safety protocols, and operational procedures.

• Provide expert-level customer service, including handling escalated concerns and complex transactions.

• Oversee inventory levels, restocking, and product presentation to meet merchandising standards.

• Maintain store cleanliness, organisation, and safety compliance, particularly in high-risk areas such as tool sections and demonstration zones.

• Support daily financial operations, including register accuracy, cash handling, and end-of-day reports.

• Drive store sales by encouraging upselling, product demonstrations, and customer engagement strategies.

• Coordinate with delivery and logistics teams for incoming and outgoing shipments and customer orders.

• Carry out other tasks as assigned by the superior.

• Provide temporary support at another branch when required.

What we're looking for

• Strong leadership and team supervision skills in a retail environment.

• Knowledge of power tools, related equipment, and product applications.

• Experience in retail operations, customer service, sales, inventory management, or a related field.

• Ability to resolve customer concerns and manage complex transactions professionally.

• Strong organisational skills and attention to detail in handling stock, cash, reports, and store presentation.

• Ability to coach team members, delegate tasks, and maintain high service standards during busy shifts.

• Commitment to workplace safety, store policies, and operational procedures.

• Flexibility to support other branches and perform additional duties when required.

• Good communication, problem-solving, and customer engagement skills.