Store Supervisor

Select Goods; Santa Rosa; Vor Ort; PHP 350.000 - 500.000; Vollzeit

Zusammenfassung

Select Goods in the Philippines is seeking a Store Manager to lead daily store operations, drive sales, manage inventory, and ensure compliance with company standards. You will oversee store teams, monitor performance, and uphold a safe, organized shopping environment.

This role requires a Bachelor's in Business Administration or related field and 2–3 years of retail or store operations experience. You will supervise staff, optimize processes, and report on financial and operational metrics.

Qualifikationen

• Bachelor's degree in Business Administration, Management, Marketing, or related field.
• 2–3 years of experience in retail or store operations management.
• Experience supervising a team.
• Strong knowledge of sales management, inventory control, and store operations.
• Experience preparing sales reports and monitoring store profitability.
• Proficiency in Microsoft Office, particularly Excel.
• Excellent leadership, communication, decision‑making, problem‑solving, and analytical skills.
• A customer‑oriented and results‑driven approach.
• Willingness to work on shifting schedules, weekends, and holidays.

Aufgaben

• Oversee and manage the store's daily operations according to company standards.
• Monitor activities and ensure proper implementation of procedures.
• Maintain cleanliness, safety, organization, and compliance of the store.
• Develop and implement strategies to achieve and exceed monthly sales targets.
• Monitor sales performance and identify opportunities to improve profitability.
• Implement promotional activities and sales initiatives to drive revenue and customer engagement.
• Ensure employees consistently deliver excellent customer service and follow established service standards.
• Supervise, lead, and motivate store personnel to achieve operational and sales goals.
• Conduct employee orientation, training, and performance evaluations.
• Prepare and manage employee work schedules while monitoring attendance, punctuality, and productivity.
• Delegate tasks effectively and address employee concerns and performance issues appropriately.
• Monitor inventory levels and ensure sufficient product availability.
• Oversee stock replenishment, receiving, inventory transfers, and proper merchandise storage and handling.
• Conduct regular inventory counts, investigate discrepancies, and minimize product wastage, damages, and inventory losses.
• Monitor daily sales transactions, cash handling procedures, store expenses, and operational costs.
• Ensure accurate preparation and timely submission of daily, weekly, and monthly operational and financial reports.
• Maintain proper documentation of sales, inventory, and other store transactions.
• Coordinate with the Finance Department regarding financial discrepancies and concerns.
• Handle customer complaints, feedback, and escalations professionally.
• Implement initiatives to improve customer satisfaction, service quality, and customer retention.
• Drive performance against key indicators, including sales achievement, profitability, inventory accuracy, employee productivity, customer satisfaction, store cleanliness, operational compliance, wastage reduction, and timely reporting.

Kenntnisse

Store operations management

Sales management

Inventory control

Leadership

Microsoft Excel

Customer service

Communication

Problem solving

Ausbildung

Bachelor's degree in Business Administration

Tools

Microsoft Excel

Jobbeschreibung

About the role

As Store Manager, you will lead the overall daily operations of the store, ensuring efficient execution, strong commercial performance, excellent customer service, and compliance with company standards. You will oversee store teams, sales performance, inventory, financial administration, and operational improvement while creating a safe, organized, and engaging shopping environment.

Key responsibilities

• Oversee and manage the overall daily operations of the store in accordance with company standards.

• Monitor store activities and ensure the proper implementation of operational procedures.

• Maintain the cleanliness, safety, organization, and operational compliance of the store.

• Develop and implement strategies to achieve and exceed monthly sales targets.

• Monitor daily, weekly, and monthly sales performance and identify opportunities to improve store profitability.

• Implement promotional activities and sales initiatives to drive revenue and customer engagement.

• Ensure employees consistently deliver excellent customer service and follow established service standards.

• Supervise, lead, and motivate store personnel to achieve operational and sales goals.

• Conduct employee orientation, training, and performance evaluations.

• Prepare and manage employee work schedules while monitoring attendance, punctuality, and productivity.

• Delegate tasks effectively and address employee concerns and performance issues appropriately.

• Monitor inventory levels and ensure sufficient product availability.

• Oversee stock replenishment, receiving, inventory transfers, and proper merchandise storage and handling.

• Conduct regular inventory counts, investigate discrepancies, and minimize product wastage, damages, and inventory losses.

• Monitor daily sales transactions, cash handling procedures, store expenses, and operational costs.

• Ensure accurate preparation and timely submission of daily, weekly, and monthly operational and financial reports.

• Maintain proper documentation of sales, inventory, and other store transactions.

• Coordinate with the Finance Department regarding financial discrepancies and concerns.

• Handle customer complaints, feedback, and escalations professionally.

• Implement initiatives to improve customer satisfaction, service quality, and customer retention.

• Drive performance against key indicators, including sales achievement, profitability, inventory accuracy, employee productivity, customer satisfaction, store cleanliness, operational compliance, wastage reduction, and timely reporting.

What we're looking for

• Bachelor's degree in Business Administration, Management, Marketing, or a related course.

• At least 2–3 years of experience in retail or store operations management.

• Previous experience handling and supervising a team.

• Strong knowledge of sales management, inventory control, and store operations.

• Experience preparing sales reports and monitoring store profitability.

• Proficiency in Microsoft Office, particularly Excel.

• Excellent leadership, communication, decision‑making, problem‑solving, and analytical skills.

• A customer‑oriented and results‑driven approach.

• Willingness to work on shifting schedules, weekends, and holidays.