About the role
The Area Store Supervisor oversees the performance and operations of multiple store branches within an assigned area. This role drives sales achievement, inventory accuracy, policy and SOP compliance, and consistent service standards while providing leadership, guidance, and operational support to store teams. The position plays an important part in improving branch productivity, profitability, and business growth.
Key responsibilities
- Supervise and monitor the daily operations of multiple assigned branches.
- Conduct regular store visits, operational inspections, branch audits, and compliance checks.
- Ensure branches comply with company policies, procedures, and Standard Operating Procedures.
- Monitor store cleanliness, organisation, product displays, and overall store standards.
- Identify operational issues, address audit findings, and implement corrective actions.
- Monitor sales performance and ensure achievement of assigned branch targets.
- Analyse sales reports and develop action plans to improve sales, productivity, and profitability.
- Monitor staff selling performance and customer service standards.
- Identify opportunities to increase sales and maximise store profitability.
- Monitor inventory accuracy and stock availability across assigned branches.
- Ensure proper receiving, transferring, releasing, and safekeeping of merchandise.
- Monitor inventory discrepancies, damages, losses, and slow-moving items.
- Ensure timely replenishment of fast-moving products and coordinate stock concerns with the warehouse and relevant departments.
- Supervise and evaluate Store Supervisors, OICs, and store personnel.
- Ensure proper manpower allocation and staffing across assigned branches.
- Monitor attendance, discipline, productivity, and compliance of store employees.
- Identify training and development needs and recommend appropriate personnel movements, promotions, and disciplinary actions when necessary.
- Monitor compliance with cash handling, inventory, documentation, and security procedures.
- Report major operational concerns and policy violations to management.
What we're looking for
- Experience in multi-branch retail operations, area supervision, store management, or a related role.
- Strong leadership and people management skills, with the ability to guide and evaluate store teams.
- Knowledge of sales performance management, inventory control, branch audits, and retail operating standards.
- Strong analytical, problem-solving, organisational, and decision-making skills.
- Effective communication and coordination skills across store, warehouse, and support teams.
- Ability to conduct regular branch visits and manage priorities across multiple locations.
- Proficiency in preparing and analysing sales, inventory, compliance, and operational reports.
- Working knowledge of Microsoft Office or comparable business productivity tools.
- Relevant college-level education or equivalent practical experience in retail operations, business administration, or a related field.