Store and Restaurant Manager

New Hatchin; Metro Manila; On-site; PHP 502,000 - 725,000; Full time

Job summary

New Hatchin in Metro Manila invites an experienced Store Manager to oversee daily restaurant operations, ensuring opening/closing on schedule and policy compliance.

You will hire, train, schedule, and supervise staff; manage customer service, inventory, sales reporting, and food safety to deliver excellent dining experiences and efficient store performance.

Responsibilities

• Supervise the overall operation of the restaurant/store.
• Ensure the business opens and closes properly and on schedule.
• Make sure company policies and procedures are followed.
• Monitor cleanliness, organization, and safety.
• Hire, train, schedule, and supervise employees.
• Assign daily tasks and monitor staff performance.
• Handle employee concerns, attendance, and disciplinary issues.
• Motivate the team and maintain good workplace relationships.
• Ensure customers receive friendly, efficient, and professional service.
• Handle customer complaints and resolve problems appropriately.
• Monitor customer satisfaction and improve service when necessary.
• Monitor food, beverages, merchandise, packaging, and other supplies.
• Conduct regular stock counts and prevent shortages or overstocking.
• Check deliveries for accuracy and quality.
• Reduce waste, spoilage, damage, and losses.
• Monitor daily sales and business performance.
• Handle or supervise cash, payments, and cash reconciliation.
• Control expenses and operating costs.
• Prepare sales, inventory, and other operational reports.
• Work toward achieving sales and profit targets.
• Ensure food is prepared, stored, and served safely.
• Monitor food quality, portion sizes, and presentation.
• Ensure compliance with health and sanitation requirements.
• Maintain proper product displays and pricing.
• Monitor product availability and merchandising.
• Assist with promotions and sales activities.
• Prevent theft, damage, and inventory discrepancies.
• Ensure equipment, facilities, and work areas are properly maintained.
• Report or coordinate repairs when necessary.
• Implement workplace safety and emergency procedures.
• Prepare operational reports.
• Maintain employee, sales, inventory, and supplier records.
• Communicate business concerns and performance updates to the owner or management.
• 10. Perform other tasks that may be assigned by higher management

Job description

Main Duties

1. Daily Operations

   • Supervise the overall operation of the restaurant/store.

   • Ensure the business opens and closes properly and on schedule.

   • Make sure company policies and procedures are followed.

   • Monitor cleanliness, organization, and safety.

2. Staff Management

   • Hire, train, schedule, and supervise employees.

   • Assign daily tasks and monitor staff performance.

   • Handle employee concerns, attendance, and disciplinary issues.

   • Motivate the team and maintain good workplace relationships.

3. Customer Service

   • Ensure customers receive friendly, efficient, and professional service.

   • Handle customer complaints and resolve problems appropriately.

   • Monitor customer satisfaction and improve service when necessary.

4. Inventory and Stock Control

   • Monitor food, beverages, merchandise, packaging, and other supplies.

   • Conduct regular stock counts and prevent shortages or overstocking.

   • Check deliveries for accuracy and quality.

   • Reduce waste, spoilage, damage, and losses.

5. Sales and Financial Management

   • Monitor daily sales and business performance.

   • Handle or supervise cash, payments, and cash reconciliation.

   • Control expenses and operating costs.

   • Prepare sales, inventory, and other operational reports.

   • Work toward achieving sales and profit targets.

6. Food Quality and Safety

   • Ensure food is prepared, stored, and served safely.

   • Monitor food quality, portion sizes, and presentation.

   • Ensure compliance with health and sanitation requirements.

7. Store Management

   • Maintain proper product displays and pricing.

   • Monitor product availability and merchandising.

   • Assist with promotions and sales activities.

   • Prevent theft, damage, and inventory discrepancies.

8. Maintenance and Safety

   • Ensure equipment, facilities, and work areas are properly maintained.

   • Report or coordinate repairs when necessary.

   • Implement workplace safety and emergency procedures.

9. Administration and Reporting

   • Prepare operational reports.

   • Maintain employee, sales, inventory, and supplier records.

   • Communicate business concerns and performance updates to the owner or management.

10. Perform other tasks that may be assigned by higher management