Restaurant Manager

Domino's Pizza Philippines; Parañaque; On-site; PHP 279,000 - 446,400; Full time

Job summary

A leading pizza retailer in the Philippines seeks a Store Manager who will oversee restaurant operations, ensure adherence to standards, and manage team development. Key responsibilities include conducting follow-ups on team duties, implementing customer care programs for retention, and managing financial reports. Candidates should have experience in restaurant management and strong leadership skills. This role offers opportunities for personal and team development in a dynamic environment.

Responsibilities

• Reinforce Standard Operating procedures in store to conform to standards.
• Conduct follow up on duties of team members and managers.
• Implement Customer Care programs for retention and loyalty.

Job description

Job Description

Duties and Responsibilities

KRA 1 Restaurant Operations Management

• Reinforce Standard Operating procedures in store at all times to conform to local and international standard requirements.
• Identifies danger zones, diagnose, and provide direction and coaching.
• Conducts follow up on primary and secondary duties of team members and managers.
• Conduct store self‑OER to detect and address problems immediately.
• Verifies that food safety daily, weekly, and monthly checklists are completed.
• Audit daily cash funds using monitoring forms for proper account of sales, review CCTV for monitoring workflow, and protect assets.
• Ensure safe handling of product through appropriate training.
• Ensure preventive maintenance is conducted on equipment regularly.
• Maintain in‑depth knowledge of all safety and security standards and report all incidents/accidents within 24 hours.
• Forecast staff and supply requirements based on operations’ demand.
• Conducts troubleshoot on planned maintenance emergencies.
• Ensures follow up on the proper maintenance of store equipment.
• Implement Customer Care programs for customer retention and customer loyalty.
• Handles and resolves customer complaints with recovery.
• Oversee direct communications with customers Submit required government permits and reports as schedule.

KRA II Sales Achievement and Profitability

• Track and evaluates store performance on sales, inventory, and cost expense to ensure profitability.
• Develop and utilize active local store marketing tools to build and measurably grow sales to a sustainable customer base.
• Assign targets or quotas to team members- EDRs, CSRs, Pizzamakers.
• Develop relationships with local communities and businesses through attending community events, and sponsoring events.

KRA III Self and People Development/Management

• Ensures that everyone in the restaurant adheres to professional image.
• Participate on people-related activities and projects to stimulate growth, self and team development.
• Coach Team members on how to Smart Hustle and make Perfect Pizza/product.
• Empower Team members to discard and remake unacceptable product
• Maintains restaurant staffing levels are appropriate for the restaurant’s sales and guest count growth.
• Appropriately handle all disciplinary actions in a consistent manner and maintain written documentation of all disciplinary actions.
• Interview and hire store team members using tools provided such as structured interviewing and reference checks, to select best‑qualified candidates.
• Ensure team member attendance to appropriate schedule training classes and workshops.
• Execute all existing training systems including regular review and follow‑up with team members.
• Attend to employee inquiry and conduct regular performance feedback to improve work/output.
• Communicate and drive career progression to encourage team member retention.
• Approve DTR, changes in work schedule, leave of ASM, SL, and Team members.
• Ensure accuracy of attendance summary of all store staff prior to submission to HCM.
• Attend scheduled company meetings and echo update to team members.
• Set and maintain standards for ethical behavior in a work environment.

KRA IV Financial Management / Reports

• Review and monitor P/L statements to control line items and recommend ways to minimize variances.
• Use standard reports to accurately process orders.
• Ensure proper portioning practices to minimize wastages.
• Oversee accuracy and completion of inventory and store cash fund.
• Ensure adherence to fund guidelines.

DPP Retail Inc.