STEM Tech Support & Customer Care Specialist

Transcosmos Asia Philippines, Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading support company in Asia is looking for talented individuals to join their team as Customer Service Representatives. The role involves responding to customer inquiries through various channels, providing technical support for STEM-related products, and assisting with order tracking and product use. Candidates should have completed 2 years in college, possess strong communication and problem-solving skills, and be experienced in customer service. Opportunities for career growth are emphasized within the company culture.

Qualifications

• Minimum of 6 months’ experience in customer service or technical support required, 1–2 years preferred.
• Familiarity with STEM tools, apps, or platforms is a plus.
• Ability to simplify and explain technical concepts to non-technical users.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media.
• Provide step-by-step technical support for STEM-related products.
• Assist customers with installation, configuration, and product use.

Skills

Communication skills

Problem-solving skills

Technical support experience

Familiarity with STEM tools

Education

Completed 2 years in college

Tools

Helpdesk software (e.g., Zendesk, Freshdesk)

Job description

A leading support company in Asia is looking for talented individuals to join their team as Customer Service Representatives. The role involves responding to customer inquiries through various channels, providing technical support for STEM-related products, and assisting with order tracking and product use. Candidates should have completed 2 years in college, possess strong communication and problem-solving skills, and be experienced in customer service. Opportunities for career growth are emphasized within the company culture.