STEM Education Kits Support Specialist (Hybrid/Remote)

TRANSCOSMOS ASIA PHILIPPINES, INC.; Philippines; Hybrid; PHP 268,000 - 357,000; Full time

Job summary

TRANSCOSMOS ASIA PHILIPPINES, INC. is hiring Customer Service Representatives to handle inquiries via phone, email, chat, and social media while providing technical support for STEM-related products.

You will track orders, assist with installations, and document each interaction in the CRM system. Role requires 2 years of college with at least 6 months of customer service or technical support experience, familiarity with STEM tools, and strong communication skills.

Qualifications

• Completed 2 years in college with minimum 6 months experience in customer service or technical support.
• Familiarity with STEM tools, apps, or platforms (e.g., Scratch, Arduino, LEGO Robotics, Python) is a plus.
• Strong communication and problem-solving skills.
• Ability to explain technical concepts to non-technical users.
• Experience with helpdesk software (Zendesk, Freshdesk) is an advantage.
• Willing to work on a hybrid setup with 1x weekly onsite reporting.
• Must have a quiet, conducive home workspace for remote work.
• Willing to accept a 3-month project-based employment.
• Amenable to work at McKinley, Taguig City.

Responsibilities

• Respond to customer inquiries via phone, email, chat and social media in a professional and timely manner.
• Provide step-by-step technical support and troubleshooting for STEM-related products (e.g., robotics kits, coding platforms, learning software).
• Assist with order tracking, product information, returns, account issues, and other general support.
• Assist customers with installation, configuration, and general product use.
• Document interactions in CRM systems accurately.
• Collaborate with internal teams (product, engineering, QA) for advanced support or bug resolution.
• Escalate unresolved issues to the appropriate department while maintaining ownership until resolution.
• Educate customers on product features and updates to maximize their user experience.
• Participate in team meetings and training sessions to stay up to date on product knowledge.

Skills

Communication skills

Problem-solving

STEM familiarity

Helpdesk tools

Education

Two years of college

Tools

Zendesk

Freshdesk

Job description

TRANSCOSMOS ASIA PHILIPPINES, INC. is hiring Customer Service Representatives to handle inquiries via phone, email, chat, and social media while providing technical support for STEM-related products.

You will track orders, assist with installations, and document each interaction in the CRM system. Role requires 2 years of college with at least 6 months of customer service or technical support experience, familiarity with STEM tools, and strong communication skills.