STEM Tech Support for International Kits (Pasig On-site)

Transcosmos Asia Philippines, Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Government mandated benefits

Job Training

Job summary

A leading customer service provider in Pasig City is looking for Customer Service Representatives to assist with inquiries related to international educational kits. The role requires responding to customer inquiries, providing technical support, and documenting interactions. Ideal candidates should have completed at least two years in college and possess strong communication and problem-solving skills, alongside experience with customer service or technical support. Opportunities for professional growth and a supportive culture are offered.

Qualifications

• Minimum of 6 months’ experience in customer service or technical support required.
• Familiarity with STEM tools, apps, or platforms is a plus.
• Ability to simplify and explain technical concepts to non-technical users.

Responsibilities

• Respond to customer inquiries via phone, email, chat and social media.
• Provide technical support for STEM-related products.
• Document interactions in CRM systems accurately.

Skills

Communication skills

Problem-solving skills

Technical support

Knowledge of STEM tools

Education

Completed 2 years in college

Tools

Helpdesk software (e.g., Zendesk, Freshdesk)

Job description

A leading customer service provider in Pasig City is looking for Customer Service Representatives to assist with inquiries related to international educational kits. The role requires responding to customer inquiries, providing technical support, and documenting interactions. Ideal candidates should have completed at least two years in college and possess strong communication and problem-solving skills, alongside experience with customer service or technical support. Opportunities for professional growth and a supportive culture are offered.