STEM Tech Support Specialist

Transcosmos Asia Philippines, Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading customer support company in Pasig is seeking individuals for technical support roles. Candidates will respond to inquiries and provide assistance with STEM-related products, including troubleshooting and user education. A minimum of 6 months in customer service or technical support is required, and familiarity with STEM tools is a plus. College undergraduates with at least 2 years of coursework are encouraged to apply. The role is based in Ortigas, Pasig City.

Qualifications

• Minimum of 6 months’ experience in customer service or technical support required.
• Familiarity with STEM tools, apps, or platforms is a plus.
• Ability to simplify and explain technical concepts to non-technical users.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media.
• Provide technical support and troubleshooting for STEM-related products.
• Educate customers on product features and updates.

Skills

Strong communication

Problem-solving

Technical support

Customer service

Education

College Undergraduates – minimum of 2 years completed

Tools

Helpdesk software (e.g., Zendesk, Freshdesk)

Job description

A leading customer support company in Pasig is seeking individuals for technical support roles. Candidates will respond to inquiries and provide assistance with STEM-related products, including troubleshooting and user education. A minimum of 6 months in customer service or technical support is required, and familiarity with STEM tools is a plus. College undergraduates with at least 2 years of coursework are encouraged to apply. The role is based in Ortigas, Pasig City.