Seasonal STEM Tech Support Specialist (Oct–Dec 2025)

transcosmos Asia Philippines Inc.; Pasig; On-site; PHP 223,200 - 279,000; Part time

Job summary

A customer service solutions provider in Metro Manila is seeking a Customer Service Representative for a seasonal account. The role involves responding to inquiries, providing technical support for STEM-related products, and assisting with customer order tracking. Ideal candidates are college undergraduates with customer service experience and strong communication skills. This is a temporary position based in Ortigas, Pasig City.

Qualifications

• At least 6 months of experience in customer service or technical support required; 1-2 years preferred.
• Familiarity with STEM tools or platforms (e.g., Scratch, Arduino) is a plus.
• Experience with helpdesk software is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media.
• Provide technical support and troubleshooting for STEM-related products.
• Assist customers with installation and configuration.
• Document interactions in CRM systems accurately.

Skills

Strong communication skills

Problem-solving skills

Ability to explain technical concepts

Familiarity with STEM tools

Education

Completed a minimum of 2 years in college

Tools

Helpdesk software (e.g., Zendesk, Freshdesk)

Job description

A customer service solutions provider in Metro Manila is seeking a Customer Service Representative for a seasonal account. The role involves responding to inquiries, providing technical support for STEM-related products, and assisting with customer order tracking. Ideal candidates are college undergraduates with customer service experience and strong communication skills. This is a temporary position based in Ortigas, Pasig City.