STEM Support Pro for International Education Kits

transcosmos Asia Philippines Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Opportunities for professional growth

Supportive work environment

Job summary

A customer service and support company in Metro Manila seeks talented Customer Service Representatives to handle inquiries across phone, email, and social media. Ideal candidates will have at least 6 months of experience in customer service or technical support, with a strong focus on STEM products. Duties include providing troubleshooting support, documenting interactions, and educating customers on product features. This role promises opportunities for career growth and a supportive team environment.

Qualifications

• Minimum of 6 months experience in customer service or technical support required; 12 years is preferred.
• Familiarity with STEM tools like Scratch, Arduino, LEGO Robotics, Python is a plus.
• Ability to simplify and explain technical concepts to non-technical users.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media.
• Provide technical support and troubleshooting for STEM-related products.
• Document interactions in CRM systems accurately.
• Escalate unresolved issues while maintaining ownership until resolution.

Skills

Strong communication

Problem-solving skills

Technical support

Customer service experience

Education

Completed 2 years in college

Tools

Help-desk software (e.g., Zendesk, Freshdesk)

Job description

A customer service and support company in Metro Manila seeks talented Customer Service Representatives to handle inquiries across phone, email, and social media. Ideal candidates will have at least 6 months of experience in customer service or technical support, with a strong focus on STEM products. Duties include providing troubleshooting support, documenting interactions, and educating customers on product features. This role promises opportunities for career growth and a supportive team environment.