START YOUR FIRST BPO JOB Non-Voice Tech Support Specialist

Caldwell Communications; Quezon City; In loco; PHP 174.000 - 290.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training from Day 1

Performance incentives and bonuses

Continuous learning and upskilling

Career growth opportunities

Descrizione del lavoro

Caldwell Communications in Quezon City is hiring a Customer Service Representative for a Technical Support account onsite. Fresh graduates and career shifters are welcome; no BPO experience is required.

Paid training from Day 1 and opportunities to grow in customer service and technical support. You will assist customers with technical concerns, perform basic troubleshooting, and document interactions accurately to ensure satisfaction.

Competenze

• High School or Senior High School graduate.
• College level or graduate is an advantage.
• No BPO or call center experience required.
• Fresh graduates and first-time job seekers welcome.
• Career shifters encouraged to apply.
• Good English communication skills.
• Basic computer skills.
• Willing to learn technical processes.
• Willing to work onsite and on shifting schedules.

Mansioni

• Assist customers with technical concerns and inquiries.
• Provide basic troubleshooting and clear solutions.
• Guide customers through troubleshooting steps.
• Handle account, product, and service concerns.
• Document customer interactions accurately.
• Escalate complex concerns when necessary.
• Maintain quality and customer satisfaction standards.

Conoscenze

English communication

Basic computer skills

Willing to learn

Willing to work onsite

Shift flexibility

Formazione

High School graduate

College level or graduate

Strumenti

Basic computer skills

Descrizione del lavoro

Job Description:

Customer Service Representative - Technical Support

Technical Support Account | Up to ₱26,000/month | Quezon City | Onsite

We are hiring Customer Service Representatives for a Technical Support Account in Quezon City. No BPO experience is required. Fresh graduates, first-time job seekers, and career shifters are welcome to apply.

Job Details

• Position: Customer Service Representative
• Account: Technical Support
• Salary: Up to ₱26,000 monthly basic salary
• Location: West Avenue, Quezon City
• Work Setup: Onsite
• Employment: Full-time
• Experience: No BPO experience required
• Training: Paid training from Day 1

Qualifications

• High School or Senior High School graduate
• College level or graduate is an advantage
• No BPO or call center experience required
• Fresh graduates and first-time job seekers are welcome
• Career shifters are encouraged to apply
• Good English communication skills
• Basic computer skills
• Willing to learn technical processes
• Willing to work onsite and on shifting schedules

Responsibilities

• Assist customers with technical concerns and inquiries
• Provide basic troubleshooting and clear solutions
• Guide customers through troubleshooting steps
• Handle account, product, and service concerns
• Document customer interactions accurately
• Escalate complex concerns when necessary
• Maintain quality and customer satisfaction standards

What You Get

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training from Day 1
• Continuous learning and upskilling
• Customer service and technical support experience
• Career growth opportunities

No BPO experience? No problem. Start your BPO career in Technical Support and build valuable customer service and troubleshooting skills.