Healthcare Customer Service Representative | Clark

Sutherland; Morong; On-site; PHP 180,000 - 240,000; Full time

Job summary

Sutherland is seeking a Healthcare Customer Service Representative in the Philippines to support healthcare accounts within a global BPO setup. You will assist with insurance updates, balance inquiries, and follow-ups while delivering empathetic, accurate service.

The role emphasizes problem-solving, strong communication, and a customer-first mindset, with comfort working night shifts and leveraging AI tools to boost productivity.

Qualifications

• High School Graduate with no more than 12 months since graduation.
• At least 10 months of experience supporting Healthcare, Hospital, or Medical BPO accounts.
• Strong communication, comprehension, and problem-solving skills.
• Customer-focused mindset with a passion for helping others.
• Comfortable working in a night-shift environment.
• Experience using AI tools and technology to improve work efficiency is an advantage.

Responsibilities

• Assist customers with insurance updates, coverage inquiries, and account-related concerns.
• Handle balance inquiries, payment plan requests, and refund-related transactions.
• Coordinate insurance follow-ups and resolve non-billing healthcare concerns.
• Deliver professional, accurate, and empathetic customer service.
• Utilize AI-powered tools and resources to enhance customer support and productivity.
• Ensure a seamless customer experience while meeting quality and performance standards.

Skills

Communication skills

Problem solving

Customer-focused

Night shift

AI tools experience

Education

High School Diploma

Tools

AI tools

Job description

Make a difference in healthcare while building a rewarding career with Sutherland.

Are you passionate about helping people and delivering exceptional customer experiences? If you have experience supporting healthcare or hospital accounts in a BPO environment, this is your opportunity to join a global team that values growth, collaboration, and employee success.

At Sutherland, you'll be part of a people-first organization where your skills are recognized, your career is supported, and your contributions make a real impact every day.

What You'll Do

As a Healthcare Customer Service Representative, you will:

• Assist customers with insurance updates, coverage inquiries, and account-related concerns
• Handle balance inquiries, payment plan requests, and refund-related transactions
• Coordinate insurance follow-ups and resolve non-billing healthcare concerns
• Deliver professional, accurate, and empathetic customer service
• Utilize AI-powered tools and resources to enhance customer support and productivity
• Ensure a seamless customer experience while meeting quality and performance standards

What We're Looking For

• High School Graduate (Senior High School graduates are welcome to apply)
• At least 10 months of experience supporting a Healthcare, Hospital, or Medical BPO account
• Strong communication, comprehension, and problem-solving skills
• Customer-focused mindset with a passion for helping others
• Comfortable working in a night-shift environment
• Experience using AI tools and technology to improve work efficiency is an advantage

Ready to Take the Next Step?

Join a global organization that invests in your success and empowers you to grow professionally while making a positive impact in the healthcare industry.

Apply today and start building your future with Sutherland.