Staff & Scheduling Support Specialist

Symbos Managed Services Inc.; Pasig; Hybrid; PHP 300,000 - 450,000; Full time

Benefits offered by this job

Supportive team culture

Flexible work environment

Health and wellness benefits

Job summary

A leading service provider in the BPO industry is seeking a proactive Team Support Associate. In this full-time role, you will manage staffing, provide customer care, and ensure smooth operations. Ideal candidates will have at least three years of experience in customer service or admin support, strong communication skills, and the ability to handle multiple tasks in a fast-paced environment. Enjoy a supportive culture with learning opportunities and a flexible work setting.

Qualifications

• Minimum 3 years in customer service or admin support in the BPO industry.
• Strong communication and solutions-focused attitude.
• Ability to manage multiple tasks under pressure.

Responsibilities

• Fill vacant shifts and manage rosters effectively.
• Provide professional support for calls and emails.
• Promote self-service tools and guide users.

Skills

Customer service experience

Great communication skills

Problem-solving

Organizational skills

Team player

Education

High/Senior High School

Tools

Rostering systems

Digital tools

Job description

A leading service provider in the BPO industry is seeking a proactive Team Support Associate. In this full-time role, you will manage staffing, provide customer care, and ensure smooth operations. Ideal candidates will have at least three years of experience in customer service or admin support, strong communication skills, and the ability to handle multiple tasks in a fast-paced environment. Enjoy a supportive culture with learning opportunities and a flexible work setting.