Support Operations Lead: Scheduling, Escalations & Growth

Camtastic Philippines Corp.; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Professional development opportunities

Flexible time

Performance-based bonuses

Collaborative environment

Job summary

A reputable tech support company is seeking a dedicated individual to lead scheduling and manage workloads within their support team. You will provide vital technical explanations and foster effective communication with both clients and team members. The role offers opportunities for professional development, a collaborative work environment, and performance-based bonuses. Ideal candidates should possess strong leadership skills and a commitment to maintaining service continuity.

Qualifications

• Experience in team leadership and workload management.
• Strong technical understanding to assist the support team.
• Excellent communication skills for client and team interactions.

Responsibilities

• Lead scheduling and workload distribution for the support team.
• Provide technical explanations and resolution timelines.
• Monitor support channels for response accuracy.

Skills

Team leadership

Technical explanation

Effective communication

Problem-solving

Job description

A reputable tech support company is seeking a dedicated individual to lead scheduling and manage workloads within their support team. You will provide vital technical explanations and foster effective communication with both clients and team members. The role offers opportunities for professional development, a collaborative work environment, and performance-based bonuses. Ideal candidates should possess strong leadership skills and a commitment to maintaining service continuity.