Sr. Systems Analyst– Microsoft Dynamics 365 Customer Engagement (D365 CE)

Indra Philippines, Inc.; Pasig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Indra Philippines, Inc. is seeking an experienced Systems Analyst to drive requirements gathering, document functional specifications, and translate business needs into scalable Microsoft Dynamics 365 CE solutions in a dynamic project setting.

You will collaborate with developers, QA, and project managers, conduct SIT/UAT, support integrations, and help deliver robust CRM enhancements in an Agile/hybrid environment across business units in Metro Manila.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.

Responsibilities

• Lead requirements gathering sessions and facilitate workshops with business stakeholders.
• Analyze, document, and validate business, functional, and system requirements.
• Translate business needs into scalable functional solution designs within Microsoft Dynamics 365 CE.
• Provide functional expertise and recommend best practices for Dynamics 365 CE implementations and enhancements.
• Work closely with developers, Solution Architects, QA teams, and project managers throughout the project lifecycle.
• Perform business process analysis, gap analysis, and solution impact assessments.
• Review functional specifications and ensure alignment with business objectives and technical architecture.
• Support system integration initiatives involving Dynamics 365 CE and other enterprise platforms.
• Lead and support System Integration Testing (SIT), User Acceptance Testing (UAT), and production deployment activities.
• Troubleshoot functional issues, perform root cause analysis, and recommend long‑term solutions.
• Mentor junior analysts and contribute to continuous process improvements and delivery standards.
• Prepare and maintain comprehensive project and system documentation.

Skills

Requirements gathering

Functional analysis

Solution design

Documentation

CRM knowledge (D365 CE)

Cross-functional collaboration

Analytical thinking

Agile/Scrum experience

Education

Bachelor's degree in IT/CS/IS

Tools

Microsoft Dynamics 365 CE

Power Platform

Azure DevOps / Jira

Job description

Key Responsibilities

• Lead requirements gathering sessions and facilitate workshops with business stakeholders.




• Analyze, document, and validate business, functional, and system requirements.




• Translate business needs into scalable functional solution designs within Microsoft Dynamics 365 CE.




• Provide functional expertise and recommend best practices for Dynamics 365 CE implementations and enhancements.




• Work closely with developers, Solution Architects, QA teams, and project managers throughout the project lifecycle.




• Perform business process analysis, gap analysis, and solution impact assessments.




• Review functional specifications and ensure alignment with business objectives and technical architecture.




• Support system integration initiatives involving Dynamics 365 CE and other enterprise platforms.




• Lead and support System Integration Testing (SIT), User Acceptance Testing (UAT), and production deployment activities.




• Troubleshoot functional issues, perform root cause analysis, and recommend long‑term solutions.




• Mentor junior analysts and contribute to continuous process improvements and delivery standards.




• Prepare and maintain comprehensive project and system documentation.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.




• 8–10 years of experience as a Systems Analyst, Business Systems Analyst, Functional Consultant, or in a similar role.




• At least 4 years of hands‑on experience with Microsoft Dynamics 365 Customer Engagement (D365 CE / Dynamics CRM).




• Strong experience in business requirements gathering, functional analysis, solution design, and documentation.




• Proven experience delivering end‑to‑end CRM implementation or enhancement projects.




• Solid understanding of CRM business processes, including Sales, Customer Service, Marketing, or related modules.




• Experience working with cross‑functional teams and managing multiple stakeholders.




• Strong analytical, problem‑solving, facilitation, and communication skills.




• Experience working in Agile, Scrum, or hybrid delivery environments.

Preferred Qualifications

• Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI).




• Knowledge of Azure integrations, REST APIs, or middleware solutions.




• Experience using Azure DevOps, Jira, or similar project management tools.




• Microsoft Dynamics 365 certifications are an advantage.




• Experience in enterprise or multinational environments is highly preferred.