Sr. SSC Specialist

SEEK; Metro Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

SEEK Asia is seeking a Shared Services Sr. Specialist who communicates clearly, resolves customer queries across phone, email and chat, and guides product users through features to boost satisfaction and loyalty in SEEK Asia markets.

Responsibilities include reviewing customer ads for quality, reporting product issues to tech teams, sharing feature requests for improvement, and training junior team members.

Qualifications

• Bachelor's degree in any field.
• At least 2 years in customer service/shared services handling emails and calls.
• Preferably with international call-handling experience.
• Excellent oral and written communication skills.
• Customer-oriented with a positive attitude and flexibility to fast-paced environments.

Responsibilities

• Act as main frontliner of customer support across phone, email, and chat.
• Review ads posted by customers to ensure quality and suggest improvements.
• Analyze and report product malfunctions; coordinate with tech teams to resolve issues.
• Share feature requests with product teams and communicate effective workarounds.
• Assist in training junior team members.

Skills

Customer service

Communication

Teamwork

Multicultural collaboration

Education

Bachelor's degree

Job description

About SEEK

At SEEK, we serve a noble purpose: to help people live more fulfilling and productive working lives and to help organisations succeed.

By joining us, you’ll be part of a multi-national technology business that is far-reaching with a start-up working culture that focuses on a set of collaborative values and appreciates dynamic cultures. SEEK is a place where potential meets possibility - it’s where your career aspiration and our purpose can make great things happen.

Why join us?

Be part of a multi-national tech company with strong core values to help us solve complex challenges for our customers while building a flexible, exciting career - one that could take you anywhere.

We’re looking for people who thrive in dynamic teams and enjoy tackling regular new challenges in a large-scale, modern, and agile environment.

As one of Asia Pacific’s largest tech companies, you’ll contribute to multi-lingual systems, solving high-impact problems to the benefit of millions of people within the region.

Be part of a fast-growing company with a strong culture and clear purpose, innovation and strong investment in responsible AI. SEEK offers you the opportunity to be involved in impactful work and be part of a great team.

Expect a great investment in your career development with access to workshops, conferences and courses while you work alongside seasoned experts.

About the role

AShared Services Sr. Specialistis an excellent communicator who resolves customer queries, recommends solutions and guides product users through features and functionalities to help promote customer satisfaction and loyalty across SEEK Asia countries.

• Act as main frontliner of customer support --responds to customer queries and concerns in timely and accurate way, resolving issues raised via phone, email, and chat.
• Reviews ads posted by customers, ensuring quality and making recommendations to help promote maximum number of suitable applications.
• Analyzes and reports product malfunctions as received from customers and work with respective tech teams to resolve them.
• Share feature requests with relevant product teams and effective workarounds with team members for continuous process improvement
• Assist in training junior members of the team

• Candidate must possess at least a Bachelor’s/College Degree in any field.
• At least 2 years of working experience in a customer service / shared services role handling emails and calls.
• Preferably with International call-handling experience
• Excellent oral and written communication skills a must. Able to communicate with different levels of clients across Asia
• Customer-oriented, has passion for service and exudes a positive disposition and attitude even when faced with challenges.
• Team player and adaptable to change/fast paced environment.

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those with eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.