APAC Service Sr. Specialist

SEEK; Metro Manila; Hybrid; PHP 420,000 - 680,000; Full time

Benefits offered by this job

Hybrid work

Annual bonus

Free HMO (3 dependents)

Personal flexi days

4 weeks remote per year

Internet allowance

WFH setup allowance

Counselling service

Job summary

SEEK is seeking a Shared Services Senior Specialist to resolve customer queries, guide product users, and promote loyalty across SEEK Asia countries. You’ll handle emails and calls, review user ads for quality, and collaborate with technical teams to fix issues. A Bachelor’s degree and 2+ years in customer service are required.

Offers include hybrid work, annual bonus, and comprehensive benefits, with opportunities to train and mentor junior staff as part of a dynamic, multilingual environment.

Qualifications

• Bachelor's/College Degree in any field.
• At least 2 years of working experience in a customer service / shared services role handling emails and calls.
• Excellent oral and written communication skills required.

Responsibilities

• Act as main frontline of customer support via phone, email, and chat.
• Review ads posted by customers and advise on promotion of suitable applications.
• Analyze and report product malfunctions and collaborate with tech teams to resolve them.
• Capture feature requests and share workarounds with team for process improvements.
• Assist in training junior team members.
• Maintain high-quality customer satisfaction and loyalty across SEEK Asia countries.

Skills

Communication skills

Written communication

Customer service

Education

Bachelor's degree

Job description

About SEEK

At SEEK, we serve a noble purpose: to help people live more fulfilling and productive working lives and to help organisations succeed.

By joining us, you’ll be part of a multi-national technology business that is far-reaching with a start-up working culture that focuses on a set of collaborative values and appreciates dynamic cultures. SEEK is a place where potential meets possibility – it’s where your career aspiration and our purpose can make great things happen.

We’re looking for people who thrive in dynamic teams and enjoy tackling regular new challenges in a large-scale, modern, and agile environment.

As one of Asia Pacific’s largest tech companies, you’ll contribute to multi-lingual systems, solving high-impact problems to the benefit of millions of people within the region.

Be part of a fast-growing company with a strong culture and clear purpose, innovation and strong investment in responsible AI. SEEK offers you the opportunity to be involved in impactful work and be part of a great team.

Expect a great investment in your career development with access to workshops, conferences and courses while you work alongside seasoned experts.

AShared Services Sr. Specialistis an excellent communicator who resolves customer queries, recommends solutions and guides product users through features and functionalities to help promote customer satisfaction and loyalty across SEEK Asia countries.

Why join us?

• Act as main frontliner of customer support --responds to customer queries and concerns in timely and accurate way, resolving issues raised via phone, email, and chat.

• Reviews ads posted by customers, ensuring quality and making recommendations to help promote maximum number of suitable applications.

• Analyzes and reports product malfunctions as received from customers and work with respective tech teams to resolve them.

• Share feature requests with relevant product teams and effective workarounds with team members for continuous process improvement

• Assist in training junior members of the team

• Candidate must possess at least a Bachelor’s/College Degree in any field.

• At least 2 years of working experience in a customer service / shared services role handling emails and calls.

• Excellent oral and written communication skills a must. Able to communicate with different levels of clients across Asia

• Customer-oriented, has passion for service and exudes a positive disposition and attitude even when faced with challenges.

At SEEK we offer:

• Support of flexible working, including a mix of office and work from home days depending on your role – Hybrid 2-3x a week

• Annual Performance Bonus Plan

• Free HMO for three (3) qualified dependents

• Paid leave benefits including Personal Flexi Days made available on Day 1

• The opportunity to work from anywhere for up to 4 weeks per financial year

• Monthly internet allowance + one-time WFH Setup Allowance for New Hires to make sure you are duly equipped to work-from-home.

• SEEKer Support, a confidential service that offers employees access to free quality counselling sessions with a mental health professional of choice.

• A commitment to operating sustainably, a certified carbon neutral business operation, with the target of 100% renewable energy by 2025, and net zero by 2030

• Casual dress – every day