SR QUALITY ASSURANCE OFFICER

DHL; Philippines; On-site; Confidential; Full time

Job summary

DHL is seeking a proactive Quality Assurance professional to strengthen our site performance in the Philippines. You will implement CAPA and Document & Record controls, drive audits with site management, and train staff to close competency gaps in quality programs and regulatory compliance.

Responsibilities include conducting Gemba process verifications, coordinating with government agencies on compliance, monitoring KPIs, and ensuring data integrity in LOGICS.

Qualifications

• Minimum 1 year of experience in a quality assurance role.
• Background in Logistics/Supply Chain is an advantage.
• Knowledge of regulatory and legal compliance is an advantage.
• Knowledge of ISO 9001.
• Strong root cause analysis and problem-solving skills.
• Experience in auditing (1st, 2nd, and 3rd party) and cross-functional collaboration.

Responsibilities

• Conduct Gemba focus to verify process control.
• Establish and implement country processes on CAPA and Document & Record management.
• Lead site management during customer or regulatory audits.
• Train employees to close competency gaps in Quality and certification programs.
• Coordinate with government agencies on quality compliance.
• Collaborate to monitor contractual KPIs and report in LOGICS.
• Drive site management reviews with data-driven analysis and monthly QARs.
• Ensure data integrity within LOGICS reports.
• Ensure documentation for Pest Control program is available.

Skills

Quality assurance

Auditing

Root cause analysis

Regulatory compliance

Logistics knowledge

Tools

LOGICS

Job description

Responsibilities

• Conduct Gemba focussing on process control verification.
• Establish and implement country process on CAPA and Document & Record management
• Lead the site management team in any customer or regulatory audits.
• Conduct training to all employees to address any competency gap relating to Quality and drive compliance to local training certificaion program. (Ex. GS&D, LOGICS CAPA, QSA, etc.)
• Assist in cooordinating with government agencies any Legal compliance requirement relating to Quality.
• Collaborate with site management in establishing a process to monitor contractual KPIs and have this reported in LOGICS in a timely manner.
• Drive site management reviews with critical analysis along with incorporating Performance Measurement tools and processes to assist operations leadership in improving performance and ultimately customer satisfaction. This includes monthly assessment of QARs.
• Ensure data integrity within LOGICS report / database (establish process + implement)
• Ensure all necessary documentation for Pest Control program is available on file.

Requirements

• Minimum 1 year working experience handling quality assurance function. Background in Logistics/ Supply Chain is an advantage.
• Knowledge on regulatory/ legal compliance is an advantage
• Knowledge on ISO 9001
• Established capability in doing root cause analysis / problem solving.
• Experience in auditing, 1st, 2nd, and 3rd party Experience of working with people from different level of the organization