Sr. Human Resource Manager

Virtuale Staffing; Leyte; On-site; PHP 1,800,000 - 2,600,000; Full time

Job summary

Virtuale Staffing seeks a Sr. HR Manager to lead our human resources functions across multiple sites in the Philippines. You will ensure efficient HR operations, governance, and service delivery aligned with company goals.

You will drive employee lifecycle processes, performance management, and compliance while mentoring the HR team and partnering with leadership to shape workforce strategy and culture in a fast-paced BPO environment.

Qualifications

• Bachelor's degree in HR or related field.
• 2+ years in HR Manager or similar role in a BPO.
• Strong communication and interpersonal skills.
• Knowledge of HR laws and best practices.

Responsibilities

• Lead end-to-end HR operations across all sites.
• Oversee onboarding, movements, performance reviews, and status changes.
• Manage disciplinary cases, hearings, and resolutions with CODI.
• Prepare statutory reports and represent the organization in labor matters.
• Mentor HR Coordinators and drive strategic HR initiatives.

Skills

Strategic HR leadership

BPO experience

Employee lifecycle management

Compliance & governance

People mentoring

Education

Bachelor's degree in Human Resources, Business Administration, or related field

Job description

We are seeking a strategic and results-driven Sr.HR Manager to lead and oversee the full spectrum of Human Resources functions. This role is responsible for ensuring the effective and efficient delivery of HR operations, while aligning people strategies with organizational goals.

Key Responsibilities

Operational Leadership & HR Service Delivery

• Lead end-to-end HR operations across all sites, ensuring compliance, accuracy, and service standards.
• Manage employee lifecycle processes, including onboarding, movements, performance reviews, and status changes.
• Oversee administrative and disciplinary cases, hearings, documentation, and formal resolutions in partnership with CODI.
• Prepare statutory reports and represent the organization in labor-related proceedings.
• Resolve employee concerns, escalations, and HR tickets within SLA and quality benchmarks.
• Supervise HR Coordinators and maintain compliance records, including OSH and regulatory documentation.

Strategic HR Leadership

• Develop and execute integrated HR strategies aligned with business goals and workforce plans.
• Analyze workforce data to drive organizational design, productivity, and efficiency improvements.
• Lead employee engagement, culture-building, and DEI initiatives across all levels.
• Strengthen HR governance, policies, systems, and compliance risk management.
• Provide expert guidance on complex employee relations and organizational challenges.
• Mentor and develop the HR team while leading enterprise-wide and strategic initiatives.

Skills, Knowledge & Expertise

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Proven experience in HR Manager or a similar role in a BPO industry (at least 2 years)
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in HR systems and software.
• Knowledge of HR laws, regulations, and best practices.