People and Culture Operations Senior Manager

PM Consulting; Pasig; On-site; PHP 1,500,000 - 2,300,000; Full time

Job summary

PM Consulting is seeking a Senior People and Culture Operations Manager in Metro Manila to lead end-to-end HR operations, advisory support, and compliance across multiple locations. The role emphasizes employee lifecycle management, payroll oversight, and a strong focus on employee relations and engagement.

You will collaborate with cross-functional teams, coach a high-performing group, and drive improvements in HR service delivery while maintaining policy standards and governance.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Approximately 10 years of HR experience, including around 3 years in a leadership role.
• Strong English communication skills (written and verbal).
• Experience using HR case management systems.
• Strong knowledge of labor laws and HR compliance requirements.
• Proven ability to handle complex employee relations cases and inquiries.
• Experience working in multi-location or global environments (preferred).
• Familiarity with AI and digital tools in HR operations (preferred).
• Strong problem-solving, decision-making, and systems thinking skills.
• Proven ability to coach, lead teams, and manage ambiguity.

Responsibilities

• Manage the end-to-end employee lifecycle from onboarding to offboarding.
• Act as the primary HR point of contact for inquiries, escalations, and issue resolution.
• Provide advisory support to business leaders on employee relations and HR matters.
• Oversee payroll, benefits administration, absence management, and HR operations.
• Ensure compliance with labor laws, regulations, and internal policies.
• Maintain accurate employee records and HR system integrity.
• Drive operational excellence and efficient HR service delivery.
• Support the implementation of people strategies and HR initiatives.
• Analyze employee feedback to improve engagement and overall employee experience.
• Foster an inclusive and positive workplace culture.
• Collaborate cross-functionally to resolve complex HR and business issues.
• Coach and guide team members while supporting high-performing teams.
• Uphold organizational standards, code of conduct, and professional guidelines.

Skills

Leadership experience

Employee relations

Stakeholder management

HR process optimization

Education

Bachelor's degree in HR or related

Tools

HR case management systems

AI in HR tools

Job description

People and Culture Operations Senior Manager

About the job People and Culture Operations Senior Manager

Responsibilities:

• Manage the end-to-end employee lifecycle, from onboarding to offboarding
• Act as the primary HR point of contact for inquiries, escalations, and issue resolution
• Provide advisory support to business leaders on employee relations and HR matters
• Oversee payroll, benefits administration, absence management, and HR operations
• Ensure compliance with labor laws, regulations, and internal policies
• Maintain accurate employee records and HR system integrity
• Drive operational excellence and efficient HR service delivery
• Support the implementation of people strategies and HR initiatives
• Analyze employee feedback to improve engagement and overall employee experience
• Foster an inclusive and positive workplace culture
• Collaborate cross-functionally to resolve complex HR and business issues
• Coach and guide team members while supporting high-performing teams
• Uphold organizational standards, code of conduct, and professional guidelines

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Approximately 10 years of HR experience, including around 3 years in a leadership role
• Strong English communication skills (written and verbal)
• Experience using HR case management systems
• Strong knowledge of labor laws and HR compliance requirements
• Proven ability to handle complex employee relations cases and inquiries
• Strong stakeholder management and advisory skills
• Experience working in multi-location or global environments (preferred)
• Familiarity with AI and digital tools in HR operations (preferred)
• Strong problem-solving, decision-making, and systems thinking skills
• Proven ability to coach, lead teams, and manage ambiguity
• Continuous improvement mindset with strong adaptability