Sr. Group Lead - Retail (Cebu)

TASQ; Cebu City; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

TASQ in Cebu City, Philippines, is seeking an experienced leader for its contact center operations. The role focuses on guiding teams, ensuring service quality, and driving daily workflows during the night shift at IT Park.

You will mentor staff, optimise processes, and monitor KPIs to achieve targets, fostering a culture of collaboration and continuous improvement in a high-volume environment.

Qualifications

• Bachelor's degree required.
• Minimum 4 years of work experience in the Contact Center / BPO environment.
• Minimum 2 years experience in leadership position.

Responsibilities

• Leadership & Mentorship: Lead, motivate, and develop team members, fostering a culture of collaboration, accountability, and continuous learning.
• Operational Excellence: Manage daily workflows, assign tasks, and implement process improvements to enhance productivity.
• Performance Management: Monitor, analyze, and report on KPIs to ensure targets are met.

Skills

Leadership

Customer service

Education

Bachelor's Degree

Job description

Work Setup: 100% Onsite

Work Location: IT Park, Cebu

Work Schedule: Night shift

Key Requirements:

• Bachelor's Degree
• Minimum of 4 years of work experience in the Contact Center / BPO environment
• Minimum of 2 years experience in in Leadership position
• Strong customer service orientation

Key Responsibilities:

• Leadership & Mentorship:Lead, motivate, and develop team members, fostering a culture of collaboration, accountability, and continuous learning.
• Operational Excellence:Manage daily workflows, assign tasks, and implement process improvements to enhance productivity.
• Performance Management:Monitor, analyze, and report on key performance indicators (KPIs) to ensure targets are met.