Call Center Team Lead - Retail (Cebu City)

TASQ Staffing Solutions; Cebu City; On-site; PHP 420,000 - 650,000; Full time

Job summary

A staffing solutions company in Cebu City is looking for an experienced Call Center Team Lead to manage a team in a retail environment. The ideal candidate will have at least 2 years of team leadership experience, exceptional communication skills, and the ability to resolve conflicts. This fully onsite role requires an undergraduate or college graduate. The position offers a dynamic work environment with 24/7 coverage.

Qualifications

• Minimum of 2+ years of experience as a Team Lead in any line of business, preferably in the retail sector.
• Experience managing a customer-focused or contact center team.
• Bachelor’s degree or college graduate.

Responsibilities

• Supervising team members, tracking performance, and ensuring tasks are completed efficiently.
• Promoting clear and transparent communication within the team and with stakeholders.
• Assigning tasks based on individual strengths and setting deadlines.
• Offering guidance and training to help team members enhance their skills.
• Addressing and resolving conflicts within the team.

Skills

Team Management

Communication

Conflict Resolution

Task delegation

Conflict resolution

Education

Undergraduate or college graduate

Job description

Call Center Team Lead - Retail (Cebu City)

About the job Call Center Team Lead - Retail (Cebu City)

Start Date: August 15

Work Arrangement: Fully Onsite in Cebu

Shift Schedule & Rest Days: 24/7 coverage

Educational Requirement: Undergraduate or college graduate

Work Experience:

• Minimum of 2+ years of experience as a Team Lead in any line of business, preferably in the retail sector

Responsibilities:

• Team Management: Supervising team members, tracking performance, and ensuring tasks are completed efficiently and effectively.
• Communication: Promoting clear and transparent communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes.
• Task Delegation & Coordination: Assigning tasks based on individual strengths and current workloads, coordinating activities, and setting deadlines.
• Coaching & Development: Offering guidance, constructive feedback, and training to help team members enhance their skills and reach their full potential.
• Conflict Resolution: Addressing and resolving conflicts within the team to foster a positive, collaborative, and productive work environment.