BPO Team Lead - Retail (Cebu City)

TASQ Staffing Solutions; Cebu City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A staffing solutions company is seeking an experienced BPO Team Lead in Cebu City. The role involves supervising a team, maintaining communication, delegating tasks, and resolving conflicts. Candidates should have at least 2 years of team lead experience, preferably in retail. This is a fully onsite position starting August 15.

Qualifications

• Minimum of 2+ years of experience as a Team Lead, preferably in the retail sector.

Responsibilities

• Supervise team members and track performance.
• Maintain clear communication within the team and with stakeholders.
• Assign tasks according to strengths and workloads.
• Offer guidance and training to enhance team skills.
• Address and resolve conflicts to foster a positive environment.

Skills

Team Leadership

Communication

Conflict Resolution

Task Delegation

Coaching

Education

Undergraduate or college graduate

Job description

About the job BPO Team Lead - Retail (Cebu City)

Start Date: August 15

Work Setup: Fully Onsite in Cebu

Educational Qualification: Undergraduate or college graduate

Work Experience:

• Minimum of 2+ years of experience as a Team Lead in any line of business, preferably in the retail sector

Key Responsibilities:

• Team Management: Supervise team members, track performance, and ensure tasks are completed efficiently and effectively.
• Communication: Maintain clear and open communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes.
• Task Delegation & Coordination: Assign tasks according to individual strengths and workloads, coordinate activities, and set deadlines.
• Coaching & Development: Offer guidance, feedback, and training to help team members enhance their skills and reach their full potential.
• Conflict Resolution: Address and resolve conflicts within the team to foster a positive and productive work environment.