Call Center Assistant Manager - Retail (Cebu)

TASQ Staffing Solutions; Cebu City; On-site; PHP 900,000 - 1,100,000; Full time

Job summary

TASQ Staffing Solutions in Cebu City is seeking a Call Center Assistant Manager - Retail to lead a frontline team onsite. Start Date: August 15. The role requires 4–6 years as a Team Lead in any voice line, preferably retail, and at least a 2nd-year undergraduate or college graduate.

Key duties include staff management, customer relations, operational support, and clear communication between management and staff to drive store performance, customer satisfaction, and safety compliance.

Qualifications

• 4 to 6 years of experience as a Team Lead in any voice line, preferably in the retail sector.
• At least a 2nd-year undergraduate or college graduate.

Responsibilities

• Staff Management: Handling recruitment, training, performance appraisals, scheduling, and addressing employee concerns.
• Customer Relations: Engaging with customers, resolving complaints, and ensuring a positive customer experience.
• Operational Support: Assisting with inventory management, maintaining store standards, ensuring safety protocols, and supporting overall business efficiency.
• Communication and Coordination: Serving as a link between management and staff by relaying information, implementing policies, and facilitating effective communication.

Skills

Team leadership

Customer service

Communication

Recruitment

Education

2nd-year undergraduate or college graduate

Job description

Call Center Assistant Manager - Retail (Cebu)

About the job Call Center Assistant Manager - Retail (Cebu)

Start Date: August 15

Work Arrangement: Fully Onsite in Cebu City

Shift Schedule & Rest Days: 24/7 coverage

Educational Requirement: At least2nd-year undergraduateor college graduate

Work Experience:

• 4 to 6 years of experience as a Team Lead in any voice line of business, preferably in the retail sector

Responsibilities:

• Staff Management: Handling recruitment, training, performance appraisals, scheduling, and addressing employee concerns.
• Customer Relations: Engaging with customers, resolving complaints, and ensuring a positive customer experience.
• Operational Support: Assisting with inventory management, maintaining store standards, ensuring safety protocols, and supporting overall business efficiency.
• Communication and Coordination: Serving as a link between management and staff by relaying information, implementing policies, and facilitating effective communication.