Assistant Manager - Retail BPO (Cebu City) | Onsite

TASQ Staffing Solutions; Cebu City; On-site; PHP 334,800 - 558,000; Full time

Job summary

A staffing solutions company is seeking an Assistant Manager for Retail BPO in Cebu City. The role demands strong team leadership and customer relations skills with 4 to 6 years of experience in voice-based roles, preferably in retail. The Assistant Manager will handle staff management, customer engagement, and operational support to ensure efficiency and safety in the store environment.

Qualifications

• 4 to 6 years of experience as a Team Lead in voice-based LOBs, preferably in retail.

Responsibilities

• Handle recruitment, training, performance appraisals, and scheduling.
• Engage with customers and address complaints.
• Assist in inventory management and uphold store standards.
• Serve as a link between management and staff by sharing information.

Skills

Team leadership

Customer relations

Communication

Operational efficiency

Education

Undergraduate or College Graduate

Job description

About the job Assistant Manager - Retail BPO (Cebu City) | Onsite

Start Date: August 15

Work Setup: Fully Onsite in Cebu City

Educational Qualification: Undergraduate or College Graduate

Work Experience:

• 4 to 6 years of experience as a Team Lead in any voice-based Lines of Business (LOBs), preferably within the retail sector

Key Responsibilities:

• Staff Management: Handle recruitment, training, performance appraisals, scheduling, and resolve employee concerns.
• Customer Relations: Engage with customers, address complaints, and ensure a positive customer experience.
• Operational Support: Assist in inventory management, uphold store standards, ensure safety protocols, and contribute to overall operational efficiency.
• Communication & Coordination: Serve as a link between management and staff by sharing information, implementing procedures, and facilitating effective communication.