Sr. Facilities Director

ResultsCX; Pasig; On-site; PHP 4,000,000 - 6,000,000; Full time

Job summary

ResultsCX Named ‘Major Contender’ in Everest Group seeks a Sr. Director, Facilities to lead strategic and operational facilities management across sites. You will steer capital projects, regulatory compliance, and business continuity while enhancing employee experience in a scalable workplace.

You will drive vendor performance, asset lifecycle planning, and safety programs, traveling regularly across Metro Manila, Lipa, and Cebu to ensure operational excellence.

Qualifications

• Bachelor's degree in Engineering, Construction Management, Facilities Management, or a related field.
• 10+ years of progressive facilities leadership experience for multi-site operations, preferably within a BPO, contact center, or corporate environment.
• Proven experience leading complex facilities operations, workplace infrastructure programs, and capital projects.
• Strong technical knowledge of building systems, including mechanical, electrical, HVAC, and critical infrastructure.
• Excellent stakeholder management, vendor management, negotiation, and executive communication skills.

Responsibilities

• Lead strategic planning, operation, and continuous improvement of facilities across multiple sites.
• Oversee facility build-outs, expansions, renovations, relocations, and capital projects from planning through implementation.
• Ensure reliability and performance of mechanical, electrical, plumbing, HVAC infrastructure.

Skills

Leadership

Facilities operations

Project management

Budgeting

Regulatory compliance

Stakeholder management

Vendor management

Executive communication

Risk management

Travel readiness

Education

Bachelor's degree in Engineering/Construction Management/Facilities Management

Tools

Microsoft Office Suite

Facilities management systems

Job description

The Sr. Director, Facilities provides strategic and operational leadership for facilities management, workplace services, capital projects, regulatory compliance, and business continuity across all sites. This role is responsible for ensuring a safe, efficient, and scalable workplace environment that supports business objectives, operational excellence, and employee experience. The Sr. Director serves as the organization's subject matter expert on facilities operations, infrastructure planning, and regulatory compliance, while driving vendor performance, capital investment strategies, and workplace readiness.

In this role you will:

• Lead the strategic planning, operation, and continuous improvement of facilities across multiple sites.
• Oversee facility build-outs, expansions, renovations, relocations, and other capital projects from planning through implementation.
• Ensure the reliability, efficiency, and performance of critical building systems, including mechanical, electrical, plumbing, and HVAC infrastructure.
• Develop and oversee preventive maintenance programs to ensure operational continuity and minimize business disruption.
• Lead workplace safety, fire life-safety, emergency preparedness, risk management, and business continuity initiatives across all locations.
• Ensure compliance with all applicable local and national regulations, including PEZA requirements, building codes, environmental standards, and occupational safety regulations.
• Serve as the primary liaison with PEZA, government agencies, landlords, contractors, consultants, and key service providers.
• Manage facilities operating budgets and capital expenditures while identifying opportunities for cost optimization and operational efficiencies.
• Oversee vendor governance and performance management for outsourced facilities services, including security, housekeeping, maintenance, and workplace services.
• Direct PEZA registrations, reportorial requirements, tax incentive compliance activities, and approvals related to site expansions and new locations.
• Provide strategic direction on asset lifecycle management, facilities infrastructure investments, and workplace planning.
• Partner with business leaders to support growth initiatives, workforce expansion, and evolving operational requirements.
• Travel regularly across Metro Manila, Lipa, and Cebu sites to provide facilities leadership, oversee critical projects, ensure operational excellence, and maintain regulatory compliance.

We are looking for someone who has:

• Bachelor's degree in Engineering, Construction Management, Facilities Management, or a related field.
• 10+ years of progressive facilities leadership experience supporting multi-site operations, preferably within a BPO, contact center, or corporate environment.
• Proven experience leading complex facilities operations, workplace infrastructure programs, and capital projects.
• Strong technical knowledge of building systems, including mechanical, electrical, HVAC, and critical infrastructure.
• Demonstrated expertise in project management, construction management, preventive maintenance, and facility operations.
• Strong financial and business acumen with experience managing operating and capital budgets.
• Strong knowledge of Philippine regulatory compliance requirements, including PEZA regulations, permitting processes, and government reporting obligations.
• Experience developing and implementing workplace safety, risk management, and business continuity programs.
• Excellent stakeholder management, vendor management, negotiation, and executive communication skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Proficiency in Microsoft Office Suite and facilities management systems.
• Flexibility and willingness to travel frequently across Metro Manila, Lipa, and Cebu locations.

What Succes Looks Like

You are a strategic facilities leader who balances operational excellence, regulatory compliance, workplace safety, and cost efficiency while ensuring the organization's facilities infrastructure can support current operations and future growth. You build strong partnerships with business leaders and external stakeholders, deliver high-performing workplace environments, and enable the organization to scale successfully.