Site Operations Manager

Our Clients; Cebu City; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Job summary

Our Clients in Cebu is seeking a Site Operations Lead who blends hands-on facilities and workplace management with a strategic Chief of Staff function — translating leadership priorities into action, keeping cross-functional initiatives on track, and ensuring the site runs safely, smoothly, and professionally.

You will oversee facilities operations, vendor contracts, space planning, reception, and visitor management, while coordinating governance routines and cross-functional projects to

Qualifications

• Bachelor's degree in Business Administration, Management, Facilities Management, Real Estate, or related field.
• MBA or master's degree or relevant certification is a plus.
• 5–10 years in Facilities Management, Corporate Real Estate, Workplace Services, or related field.
• At least 5 years leading cross-functional initiatives and managing teams, vendors, and stakeholders.
• Experience in multinational/shared services/BPO environments preferred.

Responsibilities

• Lead facilities operations, repairs, and maintenance to keep the workplace safe and compliant.
• Manage local vendors and onsite contractors; oversee contracts, SLAs, performance, and renewals.
• Seat allocation, space planning, reception, and visitor management.
• Oversee office equipment, supplies, and inventory for smooth day-to-day operations.
• Act as trusted partner to Site Lead; translate priorities into plans with owners, milestones, outcomes.
• Coordinate leadership governance routines: agendas, pre-reads, minutes, decisions, action tracking.
• Improve information flow across site leadership to ensure alignment.
• Lead or coordinate cross-functional projects; track risks, dependencies, KPIs; escalate as needed.
• Support crisis response and site-wide business continuity planning; organize executive visits and events.

Skills

Leadership

Project management

Stakeholder management

Facilities operations

Vendor management

Cross-functional coordination

Strategic planning

Education

Bachelor's degree in Business Administration or related field

MBA or related master’s degree

Professional certification (preferred)

Job description

Location: Cebu

Work Setup: Hybrid | Dayshift

Job Overview

The role of Site Operations Lead blends hands-on facilities and workplace management with a strategic Chief of Staff function — helping translate leadership priorities into action, keeping cross-functional initiatives on track, and making sure the site runs safely, smoothly, and professionally.

Key Responsibilities:

Facilities & Workplace Management

• Lead facilities operations, repairs, and maintenance, ensuring the workplace stays safe, compliant, and well-run
• Manage local vendors and onsite contractors, overseeing contracts, service levels, performance issues, and renewals
• Take ownership of seat allocation, space planning, reception, and visitor management
• Oversee office equipment, supplies, and inventory to keep day-to-day operations running without a hitch

Strategic & Chief of Staff Support

• Act as a trusted thought partner to the Site Lead, helping turn big-picture priorities into clear plans with defined owners, milestones, and outcomes
• Coordinate leadership governance routines — agendas, pre-reads, meeting minutes, decisions, and action item tracking — ensuring nothing falls through the cracks
• Improve how information flows across site leadership so everyone stays aligned

Cross-Functional Project Leadership

• Step in to lead or coordinate cross-functional projects and special initiatives that don't have a natural owner
• Track risks, dependencies, and KPIs across these initiatives, escalating issues as needed to keep things moving

Business Continuity & Site Support

• Support crisis response and business continuity planning for the site
• Help organize site-wide events, executive visits, and employee engagement activities

Qualifications:

• Bachelor's degree in Business Administration, Management, Facilities Management, Real Estate, or a related field
• An MBA, master's degree, or relevant professional certification is a plus
• 5–10 years of experience in Facilities Management, Corporate Real Estate, Workplace Services, or a related field
• At least 5 years of project management experience leading cross-functional initiatives
• At least 5 years of leadership experience managing teams, vendors, and stakeholders
• Background in multinational, shared services, BPO, or similar corporate environments is highly preferred
• Strong grounding in facilities operations, vendor and contract management, strategic planning, governance, KPI tracking, risk management, business continuity, and compliance
• Excellent stakeholder management, communication, presentation, and problem-solving abilities
• A strategic, proactive, and detail-oriented leader who thrives on driving operational excellence while juggling multiple priorities